Report: #526118

Complaint Review: Custom Built Fitness - Boca Raton Florida

  • Submitted:
  • Updated:
  • Reported By: Sidra A. — Boca Raton Florida United States of America
  • Custom Built Fitness 1309 W. Palmetto Park Road Boca Raton, Florida United States of America

Custom Built Fitness --charging me for sessions, overdrafted my account, despite cancellation and medical documentation! Boca Raton, Florida

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PLEASE I NEED HELP!  I am unemployed, have no money (literally..i am living at home in my teenage brother's room), and was recently hospitalized this weekend. I have cancelled my Custom Built contract in person, via email, via phone, via certified letter, and am still getting charged!!
A debt collector for custom built just called me and told me they are going to report me to an agency.  I ALREADY sent a certified letter to them with return receipt requested to cancel my membership!! My letter was dated November 10th and incidentally, on November 14, I was hospitalized with severe kidney pain. She even said they are going to charge me for Decmber. I wrote Custom Built this long letter; it has all the information.
"Dear Custom Built, I have been a member of both Planet Fitness and Custom Built in Boca Raton since June 2009. Before I signed up, I made it clear that there was a risk of losing my job in the fall, so I did not want to sign up if I was not going to be able to terminate at anytime.  I was told that as long as I told my trainer that I didnt want any more sessions, cancelling the contract midway would not be a problem. I did end up losing my job and I made this clear to my trainer. He was really understanding and we mutually decided not to schedule any more sessions. I asked the front desk if I needed to do anything else, and I was told to write a letter to the address on my Custom Built keychain to ensure cancellation. I did not receive any response. I also emailed -- and did not receive any response.  I was really shocked to find out, last month, that my debit account has been overdrawn by $600! I did not schedule any sessions and neither did my trainer! I have text messages from him confirming this fact. I am being charged for a service that I clearly cancelled. I am unemployed right now, and literally do not have a single dollar in my debit account. In fact, my account has been closed by the bank because Custom Built overdrafted the account even after I stopped scheduling sessions. The agreement says that no refunds shall be made for services purchased but these services were NOT purchased or booked by myself or the trainer. So I kindly request you to please refund these extra charges back into my account.  I am willing to pay the cancellation fee of $250, but I would like the remaining balance credited. I am in ill health, suffering from a kidney condition, and weighing 94 lbs (my former trainer, --, can confirm this) so even if the training sessions are given to me free, I cannot use them.  You may contact my emergency room physician, Dr. --, at 561- to verify the diagnosis. I am adding a note from the emergency room, discharge instructions given by an urgent care center, and even a picture of my arm with the hospital bracelet; to provide evidence of my condition.  In addition to my kidney condition, I am unemployed and desperately looking for a job. My entire hospital bill has been sent to debt collectors as well, since I did not have any money to pay for it.
I would like the contract to be terminated immediately, and to be paid back the difference between the overcharges and termination fee. Please do not auto-renew any part of the contract. If any extra information is needed, please call me at 561-398-4706, rather than calling any debt collectors or any other third-party. I have already sent emails and letters previously, without response, so this letter is being carbon copied to my bank as well. I would appreciate it if you could resolve this matter in an expeditious way.
-------------------------------- I have an excellent credit rating and am very fiscally responsible. But even if I had money, I find their business practices very unscrupulous. First, i felt that they misrepresented the terms of the contract, and secondly, their customer service is atrocious. I am TRYING to contact them, but they do not respond! I want to be fair! That's why, even though I'm broke, i'm willing to pay a termination fee by getting a loan since that's what i agreed to!  However, it's totally disgusting how they keep charging me for sessions i am not signing up for!!  I have earnestly tried to cancel my membership, and have told them through email, phone, letters, and in person that I physically cannot avail the sessions!
MEDIA OUTLETS: I will gladly and honestly talk about my experience. I am in South Florida.

This report was posted on Ripoff Report on 11/19/2009 08:37 PM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-built-fitness/boca-raton-florida-33486/custom-built-fitness-charging-me-for-sessions-overdrafted-my-account-despite-cancella-526118. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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