Complaint Review: Custom Cake Supply - Shelbyville Kentucky
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- Author Not Confirmed
- Custom Cake Supply 138 Locust Grove Rd Shelbyville, Kentucky United States of America
- Phone: 502-526-8449
- Web: http://customcakesupply.com/
- Category:
Custom Cake Supply CustomCakeSupply.com Sent wrong item, contacted multiple times, no response Shelbyville, Kentucky
*Author of original report: Resolution
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I ordered a bottle of Wilton Pearlized Sugars from this site to decorate a large order of cupcakes that I'm making for a friend who is moving out of the country. They must be made by Wednesday. The site got me my package in good time, but they sent the wrong item. Right brand, right color, but not sprinkles. Pearl dust that I can't use.
I called the given number right away, but got voice mail, so I contacted the site via their "Contact Us" page, asking for the correct item to be sent as soon as possible. By the next day I had no response, so I called and left a voice mail. This morning I still hadn't heard back, so I sent an email. I still have not heard back by the close of the business day, so I've sent another email stating that if I do not get a refund within 24 hours I will be filing a paypal claim.
I seriously doubt I will get a response. If it were the weekend, I'd understand. This all began when I got the wrong package by 2 in the afternoon on a Monday. I've had to buy my item somewhere else in order to get it on time (IF it arrives on time by this point). To say I'm angry is putting it mildly.
This report was posted on Ripoff Report on 03/03/2010 05:11 PM and is a permanent record located here: https://www.ripoffreport.com/reports/custom-cake-supply/shelbyville-kentucky-40065/custom-cake-supply-customcakesupplycom-sent-wrong-item-contacted-multiple-times-no-resp-577589. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Author of original report
Resolution
AUTHOR: ojosmoradas - (United States of America)
SUBMITTED: Saturday, March 13, 2010
I finally received a response from the seller after threatening to open a paypal claim. They told me to send the wrong item back by writing "refused" on it which I did on March 4th. It is now the 13th, and I haven't heard from them since. The tracking shows the item as having been returned to them. I had to file my paypal claim, but since it was an outside of ebay "item not as described" which was the closest subject listed to "wrong item sent" paypal could not help me, as the seller sent me an item, and paypal couldn't see what they sent. At least, that's what I got via email. I tried emailing the seller again asking for my refund. No response. I called paypal today and they have credited me back the money, since I have no item, and no refund.
For this site to ignore my requests for a refund, especially when I sent the wrong item they sent in the first place back, is unconscionable. I will never order from them again, and will make sure others know about my bad experience.
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