Cyberhome/HSN Cyberhome DVD recorder /HSN ripoff-doesn't work-can't get refund Fremont California

I'm also a victim of Cyberhome DVD and HSN. My problems started within a couple of days o9f getting DVD.

HSN gave great mouth service but failed from that point on. Cyberhome also wanted money to fix the DVD because of the delays with HSN. After a few months I just call the Crt Card company for help and a Crt until resolved.

Bought 3/04 Quit 6/05 after very light use. Refuses to open. Nothing but "CYBERHOME" in the display. They didn't offer me any resolution except for the following response to my email (after 3 days) -

"When did you purchase the unit?

If you don't have the receipt then you will have to pay a service fee.

If you do have the receipt and purchased 5/04 and lower then you'll have to
pay a service fee."

No suggestions, no special program. Guess I know what they're interested in.

For a small additional fee, you can get the extended Protection plan directly through HSN. It helps to avoid problems like this. If there's a manufacturer's problem, then the manufacturer is supposed to be able to take the item back (of course YOU pay shipping BOTH ways) under warranty. Check the warranty on ALL electronic items. Most are only 90 days.

HSN stands behind their products 100%, however there is a 30 day money back guarantee no questions asked from the day you receive the product in your home. This is made very clear on air as well as on the internet web page for HSN and also on the packing slips that are included with the merchandise. Most of the time with electronics additional warranties are offered at the time of purchase, if you chose not pay for an additional warranty past the manufacturers and your product needs repair after the 30 day guarantee that is your responsibility. If HSN let people return items that break or stop working after months of use or years then that would not be fair to HSN. People could just be trying to get their money back because they're broke or they may have damaged the products themselves. Like most business out there that sell products that is correct HSN does not have a "forever guarantee send back whenever you feel like it". You people are ridiculous. Thats like going to the store and buying something or even a car lot and getting a car-trying it out for a year and then you decide you don't like it anymore, give me my money back (HA), they'll laugh at you in the face.

I was also a victim of HSN's sale of the Cyberhome DVR that broke down after several months. HSN would do nothing to stand behind their sale. Cyberhome wanted $90 for someone to look at it. Finally after 7-8 months, Cyberhome has stepped up and are offering this:

"If you own a CyberHome DVD Recorder and have experienced certain problems, you may be eligible for special repair or replacement options..."

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I also pased this info on to HSN to post on their 'Recalls' page which they have not done yet... leads me to beleive once they have your money they don't care about resolutions to your problems.

Hope this helps!