Complaint Review: Daniela Diamonds - New York New York
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- Author Not Confirmed
- Daniela Diamonds 24 West 47 Street New York, New York United States of America
- Phone: 212-221-6565
- Web: www.danieladiamonds.com
- Category: Jewelry Stores
Daniela Diamonds danieladiamonds.com Switched Diamond and certificate while they told me to "get some coffee" New York, New York
*Consumer Comment: They are committing fraud
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DO NOT BUY FROM THEM!
I went to the diamond district to purchase an engagement ring. I selected a diamond at Daniela and they told me it will be 20 minutes to put in the setting. No refunds, exchange only. Not at my best, I left the store to get coffee, 20 minutes later came back and they said ok , come down the block for the jeweler to set the diamond, Given my excitement at the moment, I just followed the salesperson to the location to set the diamond, and didn't think much of it. I brought the diamond home and discovered that it was "Clarity Enhanced/Fracture Filled".
This significantly reduces the value of the diamond, like by half! I inspected the certificate and found that the certificate was switched. The diamond size, color and clarity was the same but it was clarity enhanced. The certificate I saw in the store was not the same as I was given after my coffee break. Of course after more careful inspection the receipt reads "Clarity Enhanced", to protect themselves, in my excitement I glazed over that, at the time. Do not buy from Daniela Diamonds in the NYC diamond district. They will rip you off big time if they can.
One more note, they provide a nice looking certificate, same colors as GIA and called Gemlogic. It must be his brother or cousin from around the corner. It is bogus. I appraised the diamond professionally afterwards and the color and clarity were off by 2 or more levels. Legally a certificate is allowed to have play, one level in either direction. I called the store and asked nicely, even thought my receipt reads exchange only, if he would provide a refund since the certificate is not within legal limits of allowable error. Of course he said come in I will exchange it for you. No thanks....
DO NOT BUY ANYTHING FROM THE STORE, THEY WILL RIP YOU OFF IF THEY CAN.
And just some advice:
Always get GIA, AGS or EGL certification, do not accept any other name
Never let the stone leave your sight (my biggest mistake)
Lookout for CLARITY ENHANCED
This report was posted on Ripoff Report on 03/21/2011 09:08 AM and is a permanent record located here: https://www.ripoffreport.com/reports/daniela-diamonds/new-york-new-york-10036/daniela-diamonds-danieladiamondscom-switched-diamond-and-certificate-while-they-told-me-708618. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
They are committing fraud
AUTHOR: luca - (United States of America)
SUBMITTED: Thursday, October 27, 2011
Hello guys,
They are committing fraud against everyone. We have to collaborate all together because they will rip off thousands of people. This is America and those Russians of Daniela Diamond are abusing.
I am reporting them to the Department of Consumer Affair and other agencies. Please, give me a call 347-681-9602. We can send them to prison.
You can also call the phone number of the Credit/Debit card and ask for a chargeback
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