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Report: #227687

Complaint Review: Dannecker Auto And Truck Accessories - Providence Utah

  • Submitted:
  • Updated:
  • Reported By: San Diego California
  • Dannecker Auto And Truck Accessories 455 Canyon Road Providence, Utah U.S.A.

Dannecker Auto And Truck Accessories Authorized return on parts that did not fit; insured parts, company rep said they were damaged but would not notify Post Office so I could file a claim. Providence Utah

*Consumer Suggestion: Charlie, Did you pay with a credit card?

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Purchased wheel well molding and rocker panels for 1995 Lexus SC 400 and the parts didn't fit. I was very clear about the year, make and model of the car when ordering and was assured the parts would fit. Got authorization to return the parts and packaged them better than they were when I received them. Took them to the local Post Office and got them insured and returned them. I didn't hear from the rep for over a week, so I called her and she stated the parts were seriously damaged and a refund was not forthcoming.

I explained the parts were in perfect condition when I mailed them and that they were insured and that I wanted her local Post Office to verify the damage. She said she wouldn't do that. I contacted my local PO Supervisor and he said she would have to present the package to the local PO for damage to be assesed. I told him the rep refused to do it and I was told that the PO could do nothing without the package.

Charlie
San Diego, California
U.S.A.

This report was posted on Ripoff Report on 12/28/2006 08:38 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dannecker-auto-and-truck-accessories/providence-utah-84332/dannecker-auto-and-truck-accessories-authorized-return-on-parts-that-did-not-fit-insured-227687. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Charlie, Did you pay with a credit card?

AUTHOR: Steve [Not A Lawyer] - (U.S.A.)

POSTED: Friday, December 29, 2006
Charlie,

If you paid with a credit card, just file a dispute and explain the situation.

Then they get nothing, as you have proof that you returned them, and properly insured them.

They CHOSE not to get paid.
Respond to this report!