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Report: #68995

Complaint Review: Dell Computer Corporation - Round Rock Texas

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  • Reported By: North Little Rock Arkansas
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  • Dell Computer Corporation www.dell.com Round Rock, Texas U.S.A.

Dell Computer Corporation Dell's NO Support Policy Round Rock Texas

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I have purchased 60+ computers from Dell in the last 3 years and until the last year their service has been excellent. Over that year things have gone down and down, even on new systems. My current problem is a computer bought for a small business in February 2003. It has had problems since May.

Technical support request have been mostly unresponsive. Many tests were run and were inconclusive. The initial problem was frequent lockups. The problem as of 4 weeks ago was a blue screen with an error message indicating memory. They replaced the memory the next day and it did not fix the problem. They then sent a mother board and a hard drive, it still did not fix the problem. The processor has still not been replaced. They then wanted to replace the CD Drive. I requested a replacement and they said it would be 10 to 14 days for it to arrive.

That was 2 weeks ago last Friday. Now they tell me it will be sent in one more week. This is rediculous. I have determined the IBM now has Dell's previous service and I will be buying IBM computers the next time which will be about 30 machines within 1 year.

Sammye
North Little Rock, Arkansas
U.S.A.

This report was posted on Ripoff Report on 10/13/2003 05:36 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dell-computer-corporation/round-rock-texas/dell-computer-corporation-dells-no-support-policy-round-rock-texas-68995. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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