Report: #1270838

Complaint Review: Dell

  • Submitted: Sun, November 29, 2015
  • Updated: Sun, November 29, 2015
  • Reported By: Ommy — MARINA DEL REY California USA
  • Dell


Mohummad Hammad ID# 218683 and Sales Rep Raul Sharma work for Dell which attempted to bait and switch and not honor an advertised price for an upcoming sale. Lied about an item being sold out and out of stock.

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Dell advertised a price for a Laptop for Cyber Monday.  I took a screen shot of the ad, prior to them raising the price of the Laptop for the upcoming sale which would occur the next day.   Raul Sharma told me he'd put the item in my cart for the price I saw advertised.  The problem was he put in a different laptop that I had showed him in my screen shot.  It had lower specs but he said it was the only laptop they had for that price.   Spoke with supervisor, Mohummad Hammad Employee ID# 218683 and said they would not be honoring the advertised price because for these particular events, their marketing department reserves the right to change the price on upcoming items they advertise for sale. Keep in mind, this is all happening prior to the actual date of the Cyber Monday sale.  They attempted to cover their tails by saying that item sold out because it was being sold since Black Friday which is false because it wasn't posted for sale prior to Monday. [continued below]....

.....  I told Raul that they had a similar laptop posted for sale on Friday with similar hard drive and ram specs except it was an AMD chip featuring a Radeon Graphics Card vs the Intel which featured an Nvidia card that sold out on Friday and he could not respond with an answer to that.  He put me on hold and came back saying it simply sold out, however for it will be available again for the upcoming Cyber Monday sale but at a price higher than previously advertised and if I wanted to buy it at the higher price, i can purchase it now.  I have screen shots to show this.  How is this not clearly a bait and switch when an item they claim is sold out is actually available but only at a price higher than originally advertised?

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