DELL poor service Internet

I used to like Dell I have told several friends and family members to purchase from them in the past. But after my first and last order with them for a TV, I truly realized what a mistake it was.

This is not something they build that would be affected by parts or manufacturing delays. I ordered a 60" DLP on 12/04 with a delivery date of 12/16. Then they change the date to 2/2/2010..??? I called and canceled the order on 9/14 and was told it was fine and would be refunded. On 9/15 I get an email that the TV was shipped. Now I had already ordered another TV on 9/14, after canceling the Dell order, from else where that shipped the same day it was ordered. So now I have 2 60" tvs on their way. Called Dell and was told "when they got the cancellation notice they probably scrambled to find a TV and shipped it".......You couldn't find one before and now one magically appears after I cancel and you just ship it without contacting me first?

I see that this once great company has declined into a company that just wants sales and will lie their way to keep them. They make you think your order is in production and there is no way to cancel. That is a lie. They give you a made up delivery date and change it repeatedly.

We have rights as consumers to order a product and receive it when it was promised or close to it. I know delays can happen, but Dell needs to man-up and allow people to cancel orders if they are not happy with the new delivery date.

They say its because of parts shortages, laptops made in Manila and take time to ship to US before they ship to customer...blah blah...blah.

Are these issues the customers fault?...NO
Did customers ask DELL to kill American jobs and offshore their facilities?..NO
Do they post on their website when you order that there could be long delays due to parts shortages etc.?.....NO

They just keep pulling in the orders, delaying them and refusing cancellations and refunds.

Since my episode with Dell I have been checking their forums and cannot believe the number of people getting delayed and being told tough doo-doo you can't cancel and just have to wait.

I have been put on-hold and sent from person to person for hours just to be hung up on when I ask to speak to a manager. The only resolution came when I was told a manager would call me back and I asked for notes to be put on my account: Delivery refused - will allow 1 week for Dell to get back unit and process refund - if not refunded in that time I will begin legal action and complaints to US FTC for violation of mail order act.

Guess what happened?... A manager that was too busy to take my call picked up the phone and resolved my issue in 5 minutes!

I have had my posts deleted of their forums by their admin for posting this to others that have long delays:
Enforced by the FTC, the Mail or Telephone Order Rule applies to orders placed by phone, fax or the Internet.

If,after taking the customers order, you learn that you cannot ship within the time you stated or within 30 days, you must seek the customers consent to the delayed shipment. If you cannot obtain the customers consent to the delay--either because it is not a situation in which you are permitted totreatthe customers silence as consent and the customer has notexpresslyconsented to the delay, or because the customer has expresslyrefused toconsent -- you must, without being asked, promptly refund all the money the customer paid you for the unshipped merchandise.

Obviously they do not want other customers to know they have rights in these matters.

GOODBYE DELL.....RIP