Report: #1361725

Complaint Review: dell

  • Submitted: Tue, March 14, 2017
  • Updated: Tue, March 14, 2017
  • Reported By: 9wood — Washington USA
  • dell


dell help with laptop texas

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i have been calling dell tech concierge for over a week now and still have not been able to get anyone to help with the issue ( airplane mode another they failed to help with) regarding my touch pad

all i get is hung up on and my time wasted

lets say a 20 minute call all that gets done is repeating myself over and over ( repeat of firt minute more or less) and hang up on, some i just give them servie tag and get hung up on

i have a valid waranty till 2019 which they can caeless about

there seems to be no accountability there at all as supervisors do the same thing none do anything to help

there escalations do exact same had one not too long ago run his mouth for 2 minutes wouldnt let me talk and hung up on me ( more than once i might add), others in escalation the same

they seem to think that if you ignore the issue or problem long enough it will fix itself i guess

i had one person tell me to fix the issue with the touch pad " to just remove the touch pad" ( his words) and than proceeded to put me on mute for 11 hours ( call lasted 11 hours 56 minutes), not first time i had that prior record was 4 1/2 hours on mute

rather sad when i know more than alledged "trained techs" often what they say is wrong or backwards ( if get anything out of them)

there corp. office not much different have delat with same person in past 1 1/2 years all he does is hang up as well , refuses to answer anything, nothing is ever there fault i guess

think rather obvious that dell doesnt care at all about there customers and those who paid for a warranty ( service)


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