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Report: #1318824

Complaint Review: Derma-Soft - Internet

  • Submitted:
  • Updated:
  • Reported By: Denise — Monroe Connecticut USA
  • Author Not Confirmed What's this?
  • Why?
  • Derma-Soft Internet USA

Derma-Soft Pure-Cell Ordered a trial (16) days -- company started trial based on order and not shipment which means there was no time to really evaluate the producr. They billed 89.99 and when we called to cancel they refused offering a bogus 75% refund. This type of predation needs to be eradicated orders 1741929 and 1741934 Internet

*Consumer Comment: Pure Cell Derma Soft SCAM

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Dermasoft and Purcell market products as a 16 day trial and then do not give the consumer the time to complete the trial.

Our trial was ordered on July 7th and was not (shipped) billed until July 11 and received several days later.

 

Our account was charged 89.99 time two on 7/23 12 days from the invoice so we could not try the product for 16 days.

We called immediately and were told we could only get a 75% refund. These are predatory tactics and should not be 

allowed. A trial cannot be a trial without the procduct. 

The invoice and packing lists also do not reference the 89.95 times two for a product that cannot be honestly tried out and the company cannot expect customers to stand for it.

 

The customer service reps were prepped for the outrage they must typically get. This type of behavior is aweful.

If the product is any good they should'not need these practices.

 

Predators simple and clear.

 

Orders 1741929  and 1741934

This report was posted on Ripoff Report on 07/25/2016 02:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/derma-soft/internet/derma-soft-pure-cell-ordered-a-trial-16-days-company-started-trial-based-on-order-an-1318824. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
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#1 Consumer Comment

Pure Cell Derma Soft SCAM

AUTHOR: Lovella - (USA)

POSTED: Tuesday, October 25, 2016

Hi:

I am offering help..  I was also Scammed by

Pure Cell/Dema Soft - AKA Ace * Reviveanti Aging

Go to SupplementPolice.com - Search  Illuminexa

Another one of their products.  Look at what happened

to all these people.  I advised them as I advise You.

Here is their real information As stated online:

 

PureCell
PO BOX 25380
Santa Ana, CA 92799
1-888-610-0751


support@purecellskincare.com

Return Address
Attention: PureCell Returns Department
PO box 25380
Santa Ana, CA 92799

 

 First, I would suggest filing a report with the Better Business Bureau, which I

have already done, they will look into what was done to you, free of charge.

 

 https://www.bbb.org/council/about/contact/complaint-support/

How Do I File a Complaint - Click on Online Complaint Form

 

Type in Company name and City - Guaranteed it won't show, cause they are operating Illegally.

A box will appear - Enter Business Information.   Enter it manually.  (Use the info above)

Follow the instructions from there.   It takes 2 - 4 weeks but they will investigate them.

There is also a site I filled out called - BBB SCAM TRACKER - take the time to fill

this out also.   The more people the better, it dosen't matter how old your complaint

is.  Do it.

 

If you have product send it back registered mail so you have a paper trail.

Understand they change web sites and phone numbers as soon as they feel too many

people are ON to them.   So do it fast.   I'm looking into the owners of this Large

Scale Scam and will provide the BBB with what I find.   I am under serious money

Constraints, they made the mistake of scamming an IT Person.

 

Than feel free to call, or contact them any way you want, just file your reports First.

My Credit Card Company told me they are doing this not to hundreds of people but

Thousands.   Let's do something about them.   Get your money back.     I've been

reinbursed $89.95 yesterday.   Not good enough, they still owe me  $170.90, and I

plan on getting it and exposing them to as many people as I can, you do the same.

Go get them, with my blessing.

 

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