Report: #1257198

Complaint Review: Dermaluxe - Internet

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Ripoff Report is Xcentric Ventures

Submitted: Fri, September 25, 2015
Updated: Sat, September 26, 2015
Reported By: ATKN — Monroe Louisiana USA

Author Not Confirmed

Why?

Dermaluxe Internet USA

Phone:
Web:
Category: Eye Care

Dermaluxe charged my bank account without my permission Internet

*General Comment: Free Trial vs Free Sample

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Got a pop up on Facebook about a cream for wrinkles and younger skin... the advertisement was for shipping and handling only...free trial for $4.95, then with in 2 weeks I receive debit account charges for $92.53 and $89.95 total of $182.48 that I did not authorize!!!

Troy

Monroe, LA

This report was posted on Ripoff Report on 09/25/2015 03:10 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermaluxe/internet/dermaluxe-charged-my-bank-account-without-my-permission-internet-1257198. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 General Comment

Free Trial vs Free Sample

AUTHOR: Striderq - (USA)

SUBMITTED: Saturday, September 26, 2015

POSTED: Saturday, September 26, 2015

Unfortunately you did authorize the charges.

If you accept an offer for a “Free Trial” just pay shipping and handling, you are accepting the product for a trial period (usually 14 days FROM order). If you do not cancel in accordance with their directions, you are authorizing them to subscribe you to a monthly shipment of their product(s). Two weeks after your original order they will debit the full price of their product(s) from your account. You will not be able to dispute this charge with your bank because you authorized it by accepting their offer.

You need to look for products that have a “Free Sample” offer to expect paying a small shipping & handling charge and NO recurring charge for the product.

If you have accepted the “Free Trial” and been hit with the full cost of the product(s), it is NOT a ripoff. It's just that you didn't listen/read the details of the offer completely.

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