Dermaluxe Vibrant skin beauty, face cream, anti wrinkle, snake venom Internet

After watching a popup video, and against my better judgment, I ordered Dermaluxe and Vibrant Skin.  The terms were clear that these $4.95 products were trial sizes, that would auto-renew monthly automatically if the order was not cancelled with 14 days of placing the order.  

First, the orders were shipped separately, and the second trial order was not even shipped until I tried to cancel the auto renew. Upon trying to do that, I was informed that the Vibrant Skin was 'in transit' and a vital part of the 'system' working to reduce wrinkles, etc.  To make it easier for me, the company would extend my trial offer by another 14 days.  I went a long with it....

I rec'd and used both products for a number of days.  THe only difference I noticed was my eye wouldn't stop twitching...that may or may not have anything to do with the product.

With a number of days left in the extended trial, I called to cancel any further shipments.  I was able to easily get through on the tollfree number, and talk to a foreign woman, who quickly found my order.  

She clearly has a script that she is required to go through, and would not simply take my request to cancel.  All her T's had to be crossed.  When I told her it gave me hives, she ignored that, pounding me with questions about the problem area I wanted to address, how was I using the product, etc......she was filling out a form, trying to address all my issues, and clearly not taking 'cancel' as an acceptable answer.

Sadly, aftert twenty minutes of continually saying, "I am allergic to your product.  Please cancel the auto-renew" and being ignored or rebuffed, I resorted to raising my voice......and the woman continued as if nothing had changed and continued to harangue me about the product and how to use it.  SHe offered to lengthen the trial period...anything to keep me from cancelling.

I then started yelling AND swearing.......nothing.  The verbal patter continued.  It was not until I told her I was recording the call, that she replied, she was too, then gave me my cancellation numbers, and said an email confirming this would follow.  Funny thing is, when I asked her to repeat the numbers, they were different and no email has yet been rec'd.

I will monitor this on my credit card and dispute any further charges. I suspect this is not the end of it.

Also~~once you go to the website, and there are many, it is hard to get it to close....lots of popups.  

Buyer beware.