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Report: #1322220

Complaint Review: Dermasoft - Santa Ana California

  • Submitted:
  • Updated:
  • Reported By: Kay B — Asheville North Carolina USA
  • Author Not Confirmed What's this?
  • Why?
  • Dermasoft Santa Ana, California USA

Dermasoft DermaS-Restore 16-day trial offerPlasmaderma Ad makes it appear you are ordering a "trial size" for $4.95 shipping. Then they take $89.95 from your card. Santa Ana California

*UPDATE Employee: Dermasoft Response

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This company uses name of Dr. Oz and Christie Brinkley, offers a $4.95 "16-day trial" bottle.  You get the 0.5 oz bottle, then 17 days later you find they have charged you $89.95.  When you call for a refund, they tell you that under the "terms" that you agreed to, you would have had to call and cancel within 16 days.  These "terms" are found buried in a link to the site.  Nowhere in what they advertise do they tell you that ordering automatically costs $89.95 and puts you on auto-ship.  BTW I am a 67-year-old woman and NEVER would I order a face cream that costs $180/ounce.

When I called Customer service, they stated that they could not give me any refund.  When I protested that and argued and threatened to report them, they agreed to a 30% refund.  After further argument, they offered me a 50% refund and, finally, a 70% refund.  I continued to argue and finally was promised a full refund and given a cancellation number.

Never again will I order any "trial" anything on the internet.  Essentially you are giving scammers access to your bank account.  BEWARE!!!

This report was posted on Ripoff Report on 08/12/2016 06:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dermasoft/santa-ana-california-92799/dermasoft-dermas-restore-16-day-trial-offerplasmaderma-ad-makes-it-appear-you-are-orderin-1322220. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Dermasoft Response

AUTHOR: Try DermaSoft - (USA)

POSTED: Monday, August 15, 2016

Dear Kay B,

Our company, Dermasoft strives to make sure that our customers are completely satisfied, therefore we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers must affirm to and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information: www.trydermasoft.com/checkout.php Please allow for 5-7 business days for this refund to be processed.
 

Sincerely,
Try Dermasoft Team

 

 

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