Complaint Review: Desert Volkswagen - Internet
- Desert Volkswagen 6375 W. Sahara Ave. Internet United States of America
- Phone:
- Web: ww.desertvolkswagen.com
- Category: Auto Repair Service
Desert Volkswagen Service Department Dishonest - Charged For Services Not Performed Internet
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Service adviser Roland Wheaton had no problem to lie to my face: I paid for a Fuel Saver Service, $69. It was to include (among other things) an oil change, inspection, tire balance and rotation. It was mainly for the tire service that I chose this service over a regular oil change. Roland Wheaton failed to give me a work order. When it was time to pay I had to ask him for the vehicle inspection sheet. On my invoice I was charged for 49 quarts of oil (my car's capacity is only 5qts!). It didn't say anywhere on my invoice or the inspection sheet that the tires had been serviced and rotated, so I asked Roland Wheaton, specifically, if they rotated the tires. He assured me that they had.
Little did he know that before my visit to Desert VW, each of my two rear tires could be easily identified: the tire in left rear was the newest, purchased in November 2009 (with paperwork to prove it) and the right rear tire had an anti-theft valve cover, different from the other three (I replaced it when it was stolen the month before). Much to my dismay, I found both my left and right rear tires in the same place - proof that they hadn't been rotated as Roland Wheaton assured me! It is unlikely that they checked the air pressure and even more likely that other services were never performed that I was charged for!
This report was posted on Ripoff Report on 02/13/2011 12:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/desert-volkswagen/internet/desert-volkswagen-service-department-dishonest-charged-for-services-not-performed-inter-694798. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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