Destiny Auto World Rich Took my money, refuses to transfer the vehicle or give me my money back. Garland, Texas

To Whom It May Concern:

As it relates to the complaint filed by Bret McNamara, our firm adamantly denies all of the false allegations.

In actuality, in purchasing a 2007 Nissan Altima on 2/18/12, Bret McNamara paid fifteen-hundred dollars ($1,500.00) as a portion of a three-thousand dollar ($3,000.00) down payment, for which he signed a binding Agreement to pay the remaining balance by 2/22/12, as indicated on the enclosed ‘Retail Installment Contract and Security Agreement’.

Despite having full legal authority to repossess the vehicle on 2/22/12, our staff was overly gracious and allowed Bret extra time to cover his remaining balance. Despite his assertions, Bret McNamara was very deceitful throughout this entire process, and made several arrangements to come to our offices and pay his outstanding balance, which he never honored. After several broken promises on his part, our staff contacted the finance company, had his deal voided, repurchased the contract, and then initiated a legitimate repossession of the vehicle.

In the end, these unfortunate events were a direct result of Bret McNamara irresponsible conduct and failure to honor a legal and binding Agreement. In effect, Bret McNamara breached his original ‘Retail Installment Contract and Security Agreement’ and thus is not legally entitled to any refund. Moreover, in line with existing guidelines, our firm has notified Bret McNamara via certified mail and will treat his account accordingly given his blatant Default. It is also important to point out that his complaint with the Better Business Bureau of Dallas was rejected due to its lack of merit!

We do, however, welcome the involvement of the Better Business Bureau of Dallas, and are willing to gladly comply with any additional requests on behalf of your organization. Feel free to direct all future correspondences to our offices by fax at (888) 486-0170 or by mail at P. O. Box 701687 | Dallas, TX 75370. Also, feel free to contact us directly by phone at (214) 641-5004. Thank you for your continued service.

Respectfully Submitted,

Service Dept., Destiny Auto World, Inc.

As it relates to the complaint filed by Blake Dowell, our firm adamantly denies all of his false and very misleading allegations.

In actuality, in purchasing a 2007 Chevrolet Impala, Blake Dowell signed a binding 'Agreement to Provide Insurance' and then failed to get insurance in a reasonable time frame. While we initially gave him over two (2) weeks to provide our company with coverage for the vehicle, he demonstrated that he is very childish, immature and irresponsible and failed to do so. Several members of our staff attempted to contact Blake time and time again to get him to follow through on his promise to get insurance, and he deliberately did not answer the phone and refused to return several messages from our office. During this process, Blake Dowell openly admitted that he had grown 'frustrated' with his inability to get insurance and therefore deliberately stopped taking calls from our office.

Meanwhile, Blake Dowell continued to drive the car with no insurance, which placed our firm at great risk. Our staff later discovered that Blake Dowell presently has a 'suspended license' due to his reckless and irresponsible behavior in the past, and as a result was unable to get legitimate auto insurance as promised. In the end, the vehicle was repossessed for 'no insurance' and despite his repeated lies, Blake Dowell was promptly notified of the repossession and provided with a detailed explanation.

In the end, these unfortunate events were a direct result of Blake Dowell's irresponsible conduct and failure to honor a legal and binding Agreement. In effect, Blake Dowell breached his original ‘Retail Installment Contract and Security Agreement’ as well as the legally binding 'Agreement to Provide Insurance' and thus is not legally entitled to any refund.

We do, however, welcome the involvement of your organization and will gladly comply with any additional requests. Feel free to direct all future correspondences to our offices by fax at (888) 486-0170 or by mail at P. O. Box 700184 | Dallas, TX 75370. Also, feel free to contact us directly by phone at (214) 641-5004. Thank you for your continued service.

Respectfully Submitted,

Service Dept., Destiny Auto World, Inc.