Complaint Review: Diamond Resorts - Nationwide
Diamond Resorts /BestEverVacation.com/VRC/https://www.diamondresorts.com/sweepstakes/terms. Vacation SCAM! Rude,Terse,Ghetto,Incompetent,Ignorant/Unintelligent Street talkers, lacking in Cust. Serv! Florida/Vegas Nationwide
Ignorant people who claim you can get a refund with no problem. I called 23-hrs., later to cancel. The guy who asked more than once " why cancel, I mean you just order yesterday. Why would you not keep your word? and " You're nothing but a number to me". I said, "You have a very nasty attitude, and I can barely hear you. Sounds like a frat house,w/ boys running around slapping each other w/ wet towels." He said I was getting 'salty' w/ him. Whatever that means. I asked to speak to a supervisor. He left me on hold 15-20 mins. I hung up tried calling back. The first 4 times, it was busy. The next few times, I received the recording for when their closed. Some time later, A woman snatches the phone and says, "Hello." I asked if I could speak to a supervisor. She said she was the supervisor. Same loud yelling, screaming, hootin' and hollerin'. I said, 'If your the super., why are you allowing so much noise in the background that I can't hear you, nor you me." She told me they like to keep 'Their energy level up." I asked for a manager. Another person, w/ the EXACT same noise in the background, announced they were the manager. Neither of them spoke professionally. I asked for corporate. She announced she WAS corporate. With the same exact NOISE in the background. Just louder. I did some homework, and discovered that VRC and BestVacationEver, are owned by Diamond resorts. Contacted Diamond, on a live-chat. During the live chat, Garrett Cooper typed, "We do not own Vacation Reservation Center, but they are affiliated" and "We do have several different companies that sell vacation packages with us, but they are not necessarily part of our company." Isn't that a contradiction?
This report was posted on Ripoff Report on 04/20/2016 10:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/diamond-resorts/nationwide/diamond-resorts-bestevervacationcomvrchttpswwwdiamondresortscomsweepstakesterm-1300967. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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