Complaint Review: Dickson County Water Authority - Dickson Tennessee
- Dickson County Water Authority 121 South Main Street, Dickson , Tn 37055 Dickson, Tennessee U.S.A.
- Phone: 615-441-4188
- Category: Utility Companies
Dickson Water authority has UNfair practices! The water company has us under a barrel! Rip-off! Dickson Tennessee
*REBUTTAL Individual responds: Non Paying Customers
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1.They charge a non refundable $75 to have new services connected. If you move, or need to transfer your water to a new residence, you are charged another non refundable $75.
2.They disconnect your water if your payment is one day late. They charge a $35 reconnect fee.
In some cases, the reconnect fee is more than the total cost of delinquent bill. For most families with low income, they have no other option. I think the Water authority of Dickson County should be maintained with more fair practices.
To better serve their loyal customers they should make either of the following changes.
1.Send cut off notices to warn the customer they are delinquent and subject for disconnect.
2.Allow customer to give payment to the authority turning water off, charging less of a reconnect fee.
3.Charging less for reconnect fee.
4.Instead of the high connect fee, charge a refundable deposit.
I speak from personal experience. My water bill was past due on the 25th, and on 28th, the water authority disconnected my water without notice. Having been out of town, I simply forgot to drop off my water bill.
I asked the service man if I could pay him on the spot, of course I couldn't. I drove 10 minutes into town to pay my $28 delinquent bill and $35 reconnect fee. As I was returning, the service man was already reconnecting my water.
My water was turned off for a total of 20 minutes. It cost me $35 to have it turned back on. I in no way condone not paying your bill, or being late on your payments, however for a much needed service, I think the authorities should be more fair. Kudos Dickson Electric Company. You are fair and reasonable and make arrangements with your customers; you only charge a $15 reconnect fee! Shame on Dickson Water authority!
This report was posted on Ripoff Report on 07/28/2004 09:46 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dickson-county-water-authority/dickson-tennessee-37055/dickson-water-authority-has-unfair-practices-the-water-company-has-us-under-a-barrel-rip-100969. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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