Report: #158543

Complaint Review: Dillard's - Cary North Carolina

  • Submitted:
  • Updated:
  • Reported By: Raleigh North Carolina
  • Dillard's Cary Towne Blvd Cary, North Carolina U.S.A.

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I have read every single report and rebuttal good and bad about Dillard's and now that I am not working there anymore, and furthermore, am non-rehirable, I am ready to add my story.

I have done sales jobs all of my life, from door-to-door to Life insurance to cars, and Dillards was definetly a crazy experience to add to the list.

When I first got the job and made it through the interview I was in the mindset of "This is somewhat of a professional sales job." Of course I knew it was retail, but I thought it was a GOOD retail sales job. I mean come on, it's Dillards! I figured making my goals would be easy because I wouldnt have to go market anything. Customers would come to me.

What I didnt realize even through training was how hard it would be to keep up. Don't get me wrong, though I was good. I made top ten at least once a week, usually more. I exceeded my sales goals, and nearly made my raise goal, but never did.

My ASM was at first perceived as a complete jerk, mean as heck to everyone, but I eventually realized that wasnt the case. Dillards gives them even higher expectations that the salespeople. The thing is that the higher management from the Ops Manager up, are two faced. One day you are their hero, and the next, you're garbage. I know that it is technically possible to merchandise your area, and do markdowns and sell also, but it is alot tougher when everyone is cutthroat. I am a nice guy. I don't stab people in the back or lie, but Dillard's silently demands that kind of performance. Employment is a revolving door, and though they do warn you that this job is not for everyone, there is no way to know completely how it is until you are knee deep in crap on the sales floor. A friend you may make there will turn out to be a backstabbing rival the next minute. No one wants a paycut. Hell, we all usually spent half our checks on lunch in the food court or new clothes there anyway. I don't suppose that is Dillard's fault though. The real deal is this.. They don't care, and they don't have to care, about our individual situations. Of course that is how corporate America is, and this treatment isnt uncommon in today's workplace, but that doesnt make it any more acceptable.

Something interesting to look at is this.. See things through the perspective of the Dillards..

Low health insurance costs.. People either decline coverage due to high premiums or don't last long enough to use it.

Their system is designed to their advantage.. Very few people will get raises, but many people will get pay cuts. Some will stay the same if lucky.

If their sales go down and they have a bad quarter for sales, they can make up some losses for the next quarter in the pay cuts.

There is more, but I dont have the time or the space to list everything. I just know that obviously, life is not fair. Work isnt fair. Corporations are heartless and greedy. Dillards is a very good example in this. And their customer service left ALOT to be desired. Even other sales people, myself included would pretend not to see or walk away from people who obviously had returns. The way they have our sales goals and paycuts set up, it leaves us least concerned about customer service UNLESS that means that we make some money off of it.

Dillards is an in between job. The few that make a career at it.. Well congratulations, you must be somthing else to do that. It takes a lucky, motivated, resilient person to make it there. As for the rest of us it will help to keep in mind that you will find something else, hopefully something better. To any reading this who are currently employed at Dillards as I was when I read these reports, just try and make your goals, and remember it is what it is.. an inbetween job, that you are pretty much guaranteed six months of employment at as long as you keep your nose somehwat clean. Just take that time to work on your resumes!

Raleigh, North Carolina

This report was posted on Ripoff Report on 09/27/2005 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dillards/cary-north-carolina-27511/dillards-ripoff-cary-north-carolina-158543. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#5 UPDATE EX-employee responds

Again Peter

AUTHOR: Sandy - (U.S.A.)

POSTED: Wednesday, September 28, 2005
Dave, forget about Peter. He is either dense or just so partial or closed minded that he just is not going to get it. I'll use small words for him.....if you cut the pay of your best employees it is not right or fair. By the way some good eployees also perish under this system. It is very true that the parttimers have the advantage with the hours they work. It is not a bad part time job.
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#4 Consumer Comment

I repeat ....

AUTHOR: Peter - (U.S.A.)

POSTED: Wednesday, September 28, 2005
Once again, I repeat ... HOW EXACTLY DID DILLARDS RIP YOU OFF??? (And if there was no rip off, why are you complaining on this forum?)
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#3 UPDATE Employee

Umm.. Did you read my report or any of the others??

AUTHOR: David - (U.S.A.)

POSTED: Wednesday, September 28, 2005

I was not "boo-hooing" or even whining about Dillards. If you actually read through my report you will see that I was actually defending the managers. Most of the ASMs are just glorified salespeople, with stricter demands on them than we had. I am not trying to start a cry session or anything like that about Dillards. Have you ever worked there?
Retail just plain sucks. And by the way, I did fine at Dillards. My goals were always met, which you could find out by READING my report. I left because it was not a stable job for me. Also, yes I thought it would be easier than other things, but I knew it would still be a challenge. A challenge which I faced and overcame.
Everyone who knows anything about Dillards knows that you only get graded on sales, which really is only 50% of the work that you are responsible for. When it comes review time, you are told "You have been selling X-Amount per hour" You don't hear "You sold under your sales goal. But, you did exceed your shirt folding goal this month, so don't worry, no pay cut." Go walk around the mall and see if the traffic in Dillards is the same as it was even 3 years ago. It may sound like an excuse, but if there arent enough people to sell to, you can't sell to them. It is not like a "lead-program" sales job. You also can not make people who are simply walking through Dillards to get to the mall stop and force them to buy a pair of Ralph Lauren slacks.
Of course, the weak will always be weeded out, and the strong will survive, but the way things are right now for retail, particularly Dillards, even the strong will perish.
Here's my point, which someone apparently missed from my first post.. Dillards sucks. And their system is nearly impossible to win. Don't believe me? Here's two suggestions.. Read the other posts about Dillards which for the most part are true and contain information that you will otherwise have to find out the hard way, and the second suggestion to anyone like Peter is this.. Go apply there and work full time for one month. Then come back and tell us what you think. Part time there is fine. You will be scheduled for the only busy hours of the day, nights and weekends. Full time sucks. You get the day times mostly when you get trucks full of merchandise, mark downs, and other projects, and most importantly FEW CUSTOMERS! Daytime people for the most part are making returns from the weekend! Dillards is a rip off. Don't even think about saying otherwise until you go there and experience it first hand, because I have read precious few, and never actually met, anyone who has any love for Dillards.
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#2 UPDATE Employee

I have to agree

AUTHOR: Sandy - (U.S.A.)

POSTED: Tuesday, September 27, 2005
I could not agree with you more. I worked for the company 20 plus years. I was a very good employee. I just worked my last day. You are right about the ASMs. They have no control over the rules and have to enforce them. To Dave who responded to your report. If he was ever a Dillards employee it could not have been for long, because he obviously doesn't get it. The customer service is awful. If there is not a sale in it...forget it. I have been told by customers that they are surprised by the customer service they got from me because they have been to other depts. and the help there was not vey good. I would have to say that goes back to the policies and morale. The reviews do not account for customer service, stock work, mark downs, dept. upkeep, appearance, reliability, initiative, attendance, or anything else that should be part of a job performance. All that you are reviewed on is what you sell, I should rephrase that, it is what you ring up. You can help someone for quite a while and they might just walk it out of your dept. over to their friend to ring up because they know how we are reviewed. They give thier friend the sale. You cannot make them stay in your dept. Fair? No. I have had my pay cut even though I sold more per hour than anyone else in my whole dept. You really can't be expected to do better than better than everyone else. I obviously did more for each customer than anyone else and it still was not enough.When a company is cutting the pay of one of thier highest producers and hardest workers....well, there is something wrong. This company is losing their very good, loyal, long term employees. I worked very hard right through my last day. Other employees have asked me why I continued to work so hard through all of this...my answer is that I was still recieving a check and I have good work ethic. The sad truth is that if I hsd not been such a hard worker Iprobably would not have gotten these pay cuts. Maybe my mistake was caring enough to make sure everything else that needed to be done was done. Even with doing that I still had the highest sales in the area. All managment knew I did an excellent job, unfortunately, thier hands were tied. I was very sad leaving the company. It is VERY demoralizing to do your job and more and still get a paycut.
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#1 Consumer Comment

So what is the rip off?

AUTHOR: Peter - (U.S.A.)

POSTED: Tuesday, September 27, 2005
So what exactly is the "rip off"??

It was a cut-throat competitive working environment .... yeah, well sales is like that ...

The managers were snotty and rude .... well boo h*o ...

You found it difficult to reach your sales goals ... well reaching goals is a part of being able to keep a sales job, isn't it?

You admit that you took the job thinking it would be "easier" than your past jobs; however you can probably see now that working at Dillards is no easy job. It requires quite a bit of hard work and skills. Also as you state, it is not for everyone. Dillards of course is going to weed out the non-performers and keep only those who allow the store to remain profitable. This is how retail works everywhere. I honestly do not see any rip off here, so if you could please point out how you were ripped off that would be most appreciative.
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