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Report: #1474144

Complaint Review: Direct TV (AT&T)

  • Submitted:
  • Updated:
  • Reported By: Matt341 — FAIRVIEW United States
  • Direct TV (AT&T) United States

Direct TV (AT&T) Canceled on the 3rd was Told Effective at Midnight That Day Charged for Entire Month

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Called DirecTV on February 3rd asked to cancel service. I was given a confirmation number and told service would be disconnected at midnight and that I would receive an email telling me how

to return the equipment. Waited about a week and never received an email so I called the compnay back. I was told that the first rep should have told me to take it to a UPS store and they would

handle it. I also asked why I was receiving emails stating my bill was still due and the second representative assured me that would not happen. 

 

February 21st charged full amount of course. I called DirecTV back. The first rep I spoke with stated that the order cancellation had not gone through, and was cancelled. I told them I had the

confiramtion number for the cancellation. The represenative asked that I hold on for a moment, he came back and said no wait wait wait it is because it was two days after the start of a new

billing cycle and DirecTV doesn't prorate at all. I asked why did the first and SECOND rep I spoke with earl;er in the month state otherwise and asked to speak with supervisor. The rep said oh

that will be awhile they are busy. I asked why and the rep stated, "You are the one who asked to speak with a supervisor" 

After waiting on hold, for the better part of the morning, the supervisor comes on and basically says we don't pro rate we changed policy you should have gotten an email or a letter or something.

 

I asked why two reps had told me otherwise..he stated that they'll look into it with the rep but they have no record of me calling back a second time to confirm. I asked if they see that the rep did

tell me that it would be cancelled effective midnight on the 3rd I'd be refunded? The supervisor stated, "NO!NO way you are going to be refunded and that there is no higher person that can be

spoken to on phone support. 

 

I was told to disconnect the equipment, I was told TWICE it was cancelled and no further charges would be forthcoming, I was told that even if their investigation with the first rep showed I had

been told that it was cancelled effective at midnight on the third they still would not reverse the charge even if it were their error.  

I was a DirecTV subscriber from 1999 until 2014 then again from 2015 until 2019...when they were not AT&T I received good service, fair treatment. How are you going to charge for a service

you said was cancelled, TOLD ME to disconnect the boxes and then TELL ME effective at midnight no further charges and take it the final step and say even if we can prove we gave you bad

information by our own records....you still pay. Great business model and a great expalnation why you lose hundreds of thousand of subscribers every month..I will enjoy your slide into irrevalance

as a viable means of entertainment delivery. 

 

 

 

 

 

 

 

 

This report was posted on Ripoff Report on 02/23/2019 12:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv-att/-/direct-tv-att-canceled-on-the-3rd-was-told-effective-at-midnight-that-day-charged-for-1474144. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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