Report: #426622

Complaint Review: Direct TV - Alexandria Virginia

  • Submitted:
  • Updated:
  • Reported By: alexandria Virginia
  • Direct TV www.directtv.com Alexandria, Virginia U.S.A.
  • Phone: 800-494-4388
  • Web:
  • Category: Cable TV


*Consumer Comment: Direct Tv

*Consumer Comment: Same early cancellation garbage

*Consumer Comment: Was this in your service agreement?

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I recently ordered direct tv after they enticed me with a $29.99 per month fee.. which it actually comes out to about $50, but that's not really my complaint. I called to cancel service after having it for about 3 months because it's way slower than cable. They then inform me that I would be charged "at least $420" as a cancellation fee. I was shocked and asked why, the rep replied, "because you agreed to a lease on the DVR for 24 months at $20 month". I responded by saying that of course I would return the equipment, but she said that the $420 charge was separate. I explained to her that I had never been told of the fee when ordering the service nor had I signed anything. Her lame argument was that by verbally agreeing to have them install service, I was agreeing to lease the equipment.. BS!! Should could not provide me with anything I had signed nor any recording stating that I had agreed to any charge or even was ever informed of it. This is BS, I have a small business and could never get away with ripping off someone like that!! So I have to stick with this crappy service until 2 years is up?? At least cell phone companies inform you upfront. If there is anyone out there please help!!

alexandria, Virginia

This report was posted on Ripoff Report on 02/20/2009 02:57 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/alexandria-virginia-22310/direct-tv-has-a-ripoff-420-cancellation-fee-that-they-never-tell-you-about-alexandria-v-426622. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#3 Consumer Comment

Direct Tv

AUTHOR: John - (U.S.A.)

POSTED: Thursday, March 12, 2009
Same here! They called with a free upgrade offer. My nephew anwsered the phone, and said yes to the upgrade. They NEVER spoke to me the account holder. They installed the upgrade, the next day I see a charge on my on-line account for 348.00 for the upgrade. I immediately called them and cancelled the service and returned the DVR. Next thing I get in the mail is a bill for $819.00 for the equipment (that I had already returned) and an early cancellation fee of $420.00, plus other charges. When I called them again, they said you agreed to an upgrade! I said I did not, show me something I signed authorizing this, let me hear a verbal recording of my agreeing to this? Oh, we don't have anything in writing, your requesting is good enough!!! But I didn't request it!!!! Our records show you did! These people are horrible!!!!! Compeletly incompetent!

I was a customer with Direct Tv for ten years, paying them $125.00 for service on average montly. I own a muti-family home. All my tenets (3) had Direct Tv. Guess what, NOBODY has Direct Tv anymore, and they never will so long as I own this building. They have cost themselves thousands in annual service revenues. And they'll NEVER see that $819.00, NEVER. I'm disputing it with the credit reporting company, and if that don't work, I'll sue Direct Tv in small claims court!
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#2 Consumer Comment

Same early cancellation garbage

AUTHOR: K. Rashid - (U.S.A.)

POSTED: Sunday, February 22, 2009

I had the same early cancellation problem with DTV. It is a shambles. They direct you to write their dispute headquarters in CO, but they are really based in El Segundo CA.

I sent a 20 page protest to my credit card company, including 9 e-mails from DTV and my original dispute letter. I just wanted 50% off of $440, but now I am disputing the entire charge. The CEO made $28 mil last year!

Ken Rashid
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#1 Consumer Comment

Was this in your service agreement?

AUTHOR: Edgeman - (U.S.A.)

POSTED: Friday, February 20, 2009
Since I obviously wasn't there, I do not know what was in the paperwork that you signed. A quick check of the DIRECTV website shows this:


"Cancellation Fee


If you do not fulfill your Programming Agreements, DIRECTV may charge you a pro-rated fee of up to $360 for standard equipment or $480 for advanced receivers."

Was there anything like that in your agreement?
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