Direct TV Used expired card without authorization to rip me off months after account closed El Segundo California

At issue: Direct TV committed fraud by attempting to access funds they were not owed by using a debit card they knew to be expired and without the security code or my authorization for a closed account. Their equipment including a remote control I bought on EBay was sent back (tracking attached with this letter). I was so angry I will never use their service again so I gave them a free remote.

I contacted Direct TV after my contract had been expired for over a year via their online chat and stated I wanted to cancel my service and how did I return their equipment. I kept getting responses to call because they wanted to try and convince me through incentives not to cancel my service. I did NOT want to talk to anyone with a long winded speech about how wonderful they were I only wanted to stop service and return their equipment. This was infuriating since I didn’t have to talk to a person on the phone to order but they wanted to put me on hold to cancel. I sent an email requesting the address to return their equipment the last week in January (2016). I didn’t receive a response. I called and asked to return the equipment. I was put on hold and left there. I called again and was told to ‘hold why they accessed my account’ after being disconnected three times I was not satisfied since I kept telling them to cancel my account. I didn’t want their service. They had up charged for channels which I watched and suddenly I would have to pay more for the save programs. So I was done. I was no longer a willing customer.

They charge a month in advance so I was fed up. I disconnected their equipment myself and put in the closet. I called Dish Network on 02/17/2016 and ordered their service. It was installed on 02/23/2016 and the installer was amused he didn’t have to disconnect anything because it had been done the week before. I then called Direct TV yet again and asked how to send back their equipment. I kept yelling customer service into the phone and finally the bot transferred to a person that naturally didn’t want me to cancel. They shipped me the box which arrived two weeks later. I packed it up and left it for the handyman to take to the post office. Then I get an email from this company telling me they “cancelled my service on March 26, 2016. That’s nearly two months after I first began requesting it be turned off. So now they are attempting to charge me for service I didn’t’ receive on equipment I didn’t use. I ignored figuring it didn’t matter after all because they would eventually check their records and bill me only for a few weeks in February and that would that. Instead on Monday May 9, 2016 I randomly check my account to see if the check I wrote for some sheep cleared and I see this bogus fraudulent charge of $384.52!

So they charge me on my Visa Debit Card without my authorization, without the security code on a card that HAD EXPIRED THREE MONTHS PRIOR!!!

I went to the bank and was told that this isn’t the first time they have had a problem with Direct TV using expired cards to access accounts. It was explained to me they will just randomly keep trying different expiration dates until they get one that works. So the bank immediately locked my account and destroyed my debit card giving me a new number.

US Postal Tracking # 420569509202390100353786419802

15 pounds 6.6 oz