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Report: #471464

Complaint Review: DIRECT TV - Internet

  • Submitted:
  • Updated:
  • Reported By: Minot North Dakota
  • Author Confirmed What's this?
  • Why?
  • DIRECT TV DIRECTTV.COM Internet U.S.A.

DIRECT TV Bait And Switch DOESN'T HONOR ADVERTISED SPECIALS Internet

*Author of original report: DIRECT TV

Show customers why they should trust your business over your competitors...

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I received an email from Direct TV on 16 June saying that I would receive a certificate for a free pay per view movie if I order a movie by 30 June. I ordered a movie on or about 17 June. A couple of weeks letter I received an ad in mail for another special which said if I ordered a certain amount of movies I would recieve a credit. I then emailed Direct Tv and asked them why I have not received a certificate. They replied and said they would extend the special to 30 July and if I ordered the required amount of movies I would receive a credit. ????? This reply seems they were trying to back out of their initial special.... Order 1 movie, get a certificate for a free movie. I replied back and attached the original advertisement and readdressed the original question. I have not heard from them since.

This may be trivial, but it seems I was baited to order a movie, and Direct Tv changed the rules of the game.

Direct TV....you are gradually losing points with your most loyal customers


Diane
Minot, North Dakota
U.S.A.

This report was posted on Ripoff Report on 07/20/2009 09:38 AM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/internet/direct-tv-bait-and-switch-doesnt-honor-advertised-specials-internet-471464. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

DIRECT TV

AUTHOR: Diane - (U.S.A.)

POSTED: Wednesday, July 29, 2009

Still no certificate for a free movie. When this contract is complete...I will be through with DIRECT TV. Petty I know. But their complaints lists (805 and getting larger) is enough to tip me over the edge. I'm sure losing a customer of 10 or more years is no big deal to them.

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