Report: #1403650

Complaint Review: Direct TV

  • Submitted: Mon, October 02, 2017
  • Updated: Mon, October 02, 2017
  • Reported By: Anonymous — Turtle Creek Pennsylvania USA
  • Direct TV


Direct TV disrespectful, horrible, customer service was lacking, Nationwide

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direct tv contract expired without notification. cost of services doubled in price. called direct tv a total of 3 times to resolve my account balance. first time i called was refused payment arrangement to resolve my account. waited a couple weeks and called today (10/2/17) spoke w/ 2 reps to reach out to the retention department to see if they would be able to assist with me in resolving my billing issue as the customer service department was refusing. first rep gave me a phone number that was not for the retention department. called back spoke w/ another rep and was not only refused to be transferred to retention i was told that he couldn't help me for anything unless I paid over 300 dollars on my account. i asked multiple times to speak with a manager and was refused. i told the rep i had a right to speak with either one regardless of my account status to resolve my issues as i was more than willing to pay but was refused any options other than the total amount due. after being refused to speak with retention and was refused to be transferred to a manager i immediately demanded to have my services cancelled as i will never deal with them again. they said my account was past due almost $200 and total balance was almost 350. too bad for them as i won't be paying another dime to them as they refused payment by refusing to work with my billing issues. i was a loyal customer for over 7 years and was never treated this way before over a billing issue.

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