Complaint Review: Discount Party Supplies - Jackson Michigan
- Discount Party Supplies 5320 Scheele Drive Jackson, Michigan United States of America
- Phone: 1-888-883-0302
- Category: Specialty Stores
Discount Party Supplies Rip off regarding returns Jackson, Michigan
*Author of original report: Rebuttal to their absurd answers
*UPDATE Employee: Discount Party Supplies
*Consumer Comment: Unfortunate but.....
We ordered $169.41 worth of party supplies from this company, when we received it we refused it.
We subsequently got a credit for $86.32, $83.09 less than we paid.
The company tells us that we were charged shpping of $11.99 both ways and a 30% restocking fee was accessed because the shipment was refused.
They pointed out that their web site specifically states about the 30% restocking fee, but that is not where anyone refusing an order would go before doing so, and besides it is unusual, at best, and absurd at the least!
I have NEVER known any other company that has such a rule.
The lady told me that she called us after finding out from UPS that the shipment and that she specifically told us about the 30% restocking fee, but her havng told us about that after we had refused it, is like closing the barn door after the horse has left.
They claim to have the best customer service in the party industry, but I consider them theives.
Avoid them with the plague!!!!!
This report was posted on Ripoff Report on 05/20/2010 12:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/discount-party-supplies/jackson-michigan-49202/discount-party-supplies-rip-off-regarding-returns-jackson-michigan-605305. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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