Complaint Review: Discover Card - Wilmington Delaware
- Discover Card discovercard.com Wilmington, Delaware U.S.A.
- Category: Credit Card Processing (ACH) Companies
Discover Card Suddenly Changes Account Numbers With Little Explanation Wilmington Delaware
*Author of original report: What Discover Card put in writing
*Consumer Comment: Don't know what the deal is
Imagine my surprise to log into my Discover Card account to discover the account number had suddenly been changed. No letter mailed home. No message in the secure message section of the Web site. No nothing -- including the replacement card that was supposedly mailed out.
When called, Discover Card claimed this was part of some upgrade involving "millions" of their accounts. Suspicious, I immediately asked if the real reason was that there had been a security breach somewhere. At that point, the woman on the phone turned snippy and insisted that was not the case.
But who has ever heard of a credit card company suddenly changing millions of card numbers without good reason. That costs money. And based on what I've seen in some online postings elsewhere, many other Discover Card holders are having the same experience.
If this is truly just an upgrade, Discover Card has bungled its customer relations. If it is more sinister -- as I and others suspect -- then they have truly stuck it to their customers in their handling of the matter.
Also, I had several monthly charges that were billed to Discover Card (cable TV, etc.) and each company had to be given a new account. Because my faith in Discover Card is greatly diminished, all of those automatic monthly charges now go to Visa.
Discover Card needs to own up to its cardholders immediately. Otherwise, they are nothing more than a ripoff.
This report was posted on Ripoff Report on 05/24/2008 02:14 PM and is a permanent record located here: https://www.ripoffreport.com/reports/discover-card/wilmington-delaware/discover-card-suddenly-changes-account-numbers-with-little-explanation-wilmington-delaware-334661. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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