Complaint Review: DISH Network, SolidSignal (http://www.solidsignal.com) - Englewood Colorado
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- Author Confirmed
- DISH Network, SolidSignal (http://www.solidsignal.com) http://www.dishnetwork.com/ Englewood, Colorado U.S.A.
- Phone: 888-667-0633
- Web:
- Category: TVs & VCRs
DISH Network And SolidSignal.com Selling DTV Pal Converter Boxes DTV PAL converter Box is Junk, DISH Network Will Not Honor Their Warranty Englewood Colorado
*UPDATE Employee: Solid Signal values your input
*UPDATE Employee: Solid Signal values your input
*UPDATE Employee: Solid Signal values your input
*UPDATE Employee: Solid Signal values your input
*UPDATE Employee: Dear Solid Signal Customer:
*UPDATE Employee: Dear Solid Signal Customer:
*UPDATE Employee: Dear Solid Signal Customer:
*UPDATE Employee: Dear Solid Signal Customer:
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DISH Network manufactures a DTV converter box called the DTV Pal. I purchased one from the online source for their product: SolidSignal (http://www.solidsignal.com), 866-374-4625. The price was $70 total with shipping. The item was purchased brand new and arrived with an operating problem. The video changes between color and black and white at random. The "event timer" feature is so unreliable it is completely useless.
I asked SolidSignal to allow me to exchange it for one which is defect free and they refused. They say it must be returned to the maker which is DISH Network. So, I called Dish Network and they say they will not honor the written warranty on the unit because I do not have a satellite account with their company. The warranty is written in the documentation and clearly states parts and labor are covered for 90 days. Since both the seller and maker refuse to honor the warranty, I have no place to exchange it. I am stuck with this dog.
I believe SolidSignal is violating the law by not honoring the implied warranty of merchantability on the new item they sell as a dealer for the product.
I believe DISH Network is clearly violating the law by refusing to honor a written warranty provided on a new item they make and sell because the buyer does not buy a satellite contract account with them. The warranty is in the manual for the product and covers parts and labor for 90 days. It clearly says:
"This limited warranty is a legal document."
Too bad they don't read their own warranty.
I just want to exchange this item for a new one with no defects, I never asked for a refund. I have called both companies and neither will accept responsibility. However..... a person from DISH Network did call me today to try to sell me one of their satellite plans. They got my number from the complaints I had filed and decided to try to sell me something. I swear..... that's just too funny to make up.
Bountyhunter
Santa Clara, California
U.S.A.
This report was posted on Ripoff Report on 08/15/2008 08:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network-solidsignal-httpwwwsolidsignalcom/englewood-colorado/dish-network-and-solidsignalcom-selling-dtv-pal-converter-boxes-dtv-pal-converter-box-is-363465. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#8 UPDATE Employee
Solid Signal values your input
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Thursday, December 04, 2008
We appreciate your comments and suggestions. You have brought up significantly valid points that I will bring to management's attention.
Thank you
#7 UPDATE Employee
Solid Signal values your input
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Thursday, December 04, 2008
We appreciate your comments and suggestions. You have brought up significantly valid points that I will bring to management's attention.
Thank you
#6 UPDATE Employee
Solid Signal values your input
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Thursday, December 04, 2008
We appreciate your comments and suggestions. You have brought up significantly valid points that I will bring to management's attention.
Thank you
#5 UPDATE Employee
Solid Signal values your input
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Thursday, December 04, 2008
We appreciate your comments and suggestions. You have brought up significantly valid points that I will bring to management's attention.
Thank you
#4 UPDATE Employee
Dear Solid Signal Customer:
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Solid Signal has and continues to make every effort possible to make the digital transition an easy and uncomplicated process. Part of our efforts include providing our valuable customers with the best converter boxes available at the lowest prices possible.
One of the ways we pass the savings onto customers is by shipping at the lowest cost available. Due to time restraints for the digital transition deadline we are working our best to get our customers their orders in a timely manner. The converter box in no way gets damaged in this process although the packaging will be exposed to normal FedEx shipping processes. If for some reason your converter box arrives damaged we guarantee our customer a new one. Solid Signal takes pride in our products and our reliable customer service. It is for these reasons Solid Signal is the #1 seller of converter boxes in the US. Please feel free to call or email with any questions or concerns and remember everything we do we do for you.
Email: info@solidsignal.com
Phone: 1 (866)374-4625
http://www.solidsignal.com/
Thank you
#3 UPDATE Employee
Dear Solid Signal Customer:
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Solid Signal has and continues to make every effort possible to make the digital transition an easy and uncomplicated process. Part of our efforts include providing our valuable customers with the best converter boxes available at the lowest prices possible.
One of the ways we pass the savings onto customers is by shipping at the lowest cost available. Due to time restraints for the digital transition deadline we are working our best to get our customers their orders in a timely manner. The converter box in no way gets damaged in this process although the packaging will be exposed to normal FedEx shipping processes. If for some reason your converter box arrives damaged we guarantee our customer a new one. Solid Signal takes pride in our products and our reliable customer service. It is for these reasons Solid Signal is the #1 seller of converter boxes in the US. Please feel free to call or email with any questions or concerns and remember everything we do we do for you.
Email: info@solidsignal.com
Phone: 1 (866)374-4625
http://www.solidsignal.com/
Thank you
#2 UPDATE Employee
Dear Solid Signal Customer:
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Solid Signal has and continues to make every effort possible to make the digital transition an easy and uncomplicated process. Part of our efforts include providing our valuable customers with the best converter boxes available at the lowest prices possible.
One of the ways we pass the savings onto customers is by shipping at the lowest cost available. Due to time restraints for the digital transition deadline we are working our best to get our customers their orders in a timely manner. The converter box in no way gets damaged in this process although the packaging will be exposed to normal FedEx shipping processes. If for some reason your converter box arrives damaged we guarantee our customer a new one. Solid Signal takes pride in our products and our reliable customer service. It is for these reasons Solid Signal is the #1 seller of converter boxes in the US. Please feel free to call or email with any questions or concerns and remember everything we do we do for you.
Email: info@solidsignal.com
Phone: 1 (866)374-4625
http://www.solidsignal.com/
Thank you
#1 UPDATE Employee
Dear Solid Signal Customer:
AUTHOR: Solid Signal Customer Service - (U.S.A.)
SUBMITTED: Tuesday, December 02, 2008
Solid Signal has and continues to make every effort possible to make the digital transition an easy and uncomplicated process. Part of our efforts include providing our valuable customers with the best converter boxes available at the lowest prices possible.
One of the ways we pass the savings onto customers is by shipping at the lowest cost available. Due to time restraints for the digital transition deadline we are working our best to get our customers their orders in a timely manner. The converter box in no way gets damaged in this process although the packaging will be exposed to normal FedEx shipping processes. If for some reason your converter box arrives damaged we guarantee our customer a new one. Solid Signal takes pride in our products and our reliable customer service. It is for these reasons Solid Signal is the #1 seller of converter boxes in the US. Please feel free to call or email with any questions or concerns and remember everything we do we do for you.
Email: info@solidsignal.com
Phone: 1 (866)374-4625
http://www.solidsignal.com/
Thank you
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