Complaint Review: Dish network - atlanta Georgia
- Dish network po box 105169 atlanta, Georgia United States of America
- Phone: 18003333474
- Web:
- Category: Satellite Companies
Dish network unbelievable, rip off, rude, getting the run around atlanta , Georgia
*UPDATE Employee: Billing
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I went to a paycenter to pay my dishnet bill on a friday, and they shut off my tv on saturday before 7am.... saying that they never got my payment.
I told them that I had a ref: number and they said that doesn't matter, your payment hasn't posted. I called Walmart where I made my payment, and they said that they could call and talk to
someone, so they call dishnet and they tell them to bad.
We went all weekend without tv and it is not on yet, and its monday at 12:30pm. I have a 3 yr. old son and two teenagers too, so you can imagine whats it like with no tv for this length of time.
We called dishnet and talked to 8 different people and found out that they were not even in the USA. they were actually in the Phillipeans somewhere.... we complained about that and wanted to speak to someone in our country and we were sent to a call center in Ohio.
The first gentleman was very nice and felt bad for us, but he couldn't do anything for us. So he got his supervisor, and she was a nasty, rude, lady that wouldn't even give my husband her supervisors phone number.
Unbelievable how customer service is surpose to be 100% satisfaction, and no one has satisfied us yet! They really don't care!
Another thing happened before this, I had HBO for free for 3 months, and after 3 months I called to cancel, and the next thing I know I am being billed for HBO channels, so I call them, and they tell me that I will have to pay for the channels or they would shut my tv off.... and they were surpose to give me a credit on my next bill cycle, and that never happened either.
Where we live is very ruel area so we don't have much of a choice if we want tv.
It is very unfair of this company to treat paying customers they way they do.
It is a sad world we live in.
This report was posted on Ripoff Report on 04/11/2011 09:41 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/atlanta-georgia-30348/dish-network-unbelievable-rip-off-rude-getting-the-run-around-atlanta-georgia-716256. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 UPDATE Employee
Billing
AUTHOR: BeckiB@Dish Network - (USA)
SUBMITTED: Tuesday, April 12, 2011
Hello, my name is Becki Barned, with DISH Network. I would be happy to help you out in this situation. Feel free to email me at becki.barned@dishnetwork.com. Thank you!
Becki Barned
DISH Network Customer Service
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