Dish Network ripoff misleading promotions Englewood Colorado

Our story about the brilliance of Dish Network starts about six months ago. Dish Network was running a promotion for HD receivers for a reasonable price. We were told that since we were existing customers we would have to wait until we've been customers for a year and then we would qualify for an offer for existing customers. So, we waited out the six months.

The end of July comes around and my husband calls Dish Network and is told that our contract is actually one year and four days, but, after that time we would qualify for the "dishing up promotion" where you rent the receiver. So, we wait out the week.

I call Dish Network my self and I'm told that we do not qualify for any promotions. I ask why...no answer. I ask to speak to a supervisor...still no answer. I ask for another supervisor, maybe someone who could answer this simple question (why do we still not qualify???) and I'm placed on eternal hold never to hear from an employee again that evening.

The following day I try again. I speak to a little guy who, guess what, could not answer my question. We're frustrated by this point because we are a customer in good standing: we've never been late on a payment or even missed a payment and we've been a customer for the mandatory year.

I ask to speak to a supervisor - three times - and I'm finally told that a supervisor is on the line. The little guy actually tried to disguise his voice and pretend to be a supervisor. By this time I'm way past frustrated. I demand that the supervisor get over themselves and get on the phone.

I get this lovely little gem, ID 3EB, the situation goes from bad to worse when she asks me if I know the expression "what goes around comes around" means, then says that I'm about to get mine.

I'm questioning whether or not she's an actual supervisor given that she only worsened an already bad situation and not try to diffuse it. 3EB tells me that I should maybe wait another 11 months, but there are no guarantees that we will "qualify" for anything.

I finally hang up on the model of ineptitude and try again when I've cooled off. I'm finally told that it looks like a glitch in the system, that we should "qualify" for these offers.

The next business day I call to make sure that there is nothing they can do for us. I was told that maybe if we wait for another month. This was a man in the executive office. I responded that we would not be a customer for another month.

We are getting Direct TV tomorrow, complete with an HD receiver. Sad thing is, we are paying $400 for it. I guess that is what we are worth to Dish Network...$400.

Dish Network never offered any incentive to stay with them for another month and made it really clear to us that they do not care about keeping existing customers. Why should they, they lock new customers into a year long contract and will make money off them.

In addition to emailing a complaint to Dish Network (which I'm sure will be dealt with like the problem itself) I've also filed a complaint with the Better Business Bureau in the city that Dish Network is headquartered. My next plan is to send the equipment back to Dish Network - in a shoe box.

Michele
london, Arkansas
U.S.A.