DISH Network Canceled service, Returned Equipment quickly - DISH Network trying to Charge me $263 for HD Receiver Ripoff Littleton Colorado

Steve, welcome to the club! I have been beating my head against a brick wall with these guys since I first discovered their accounting error. If your news agency wishes to contact me, I'm in the phone book. Below is one of the letters I sent DISH, plus I posted it on this wonderful site, my first report against them dated mid-June. Still no success getting them to understand I did not receive their money. I have contacted the BBB, but no response. This will show up on my credit report soon, I'm sure, and it does NOT make me happy one little bit.

From: Kelley C
July 6, 2006


Dear Sirs:

I will try to make this brief, as I am heartily tired of dealing with this problem.

I disconnected my DISH service in April. I returned your equipment in May (I have the slip stating you did receive it.) I received a call from DISH in June, saying the refund I had requested was returned to my credit card as I had requested. I called DISH to get my final balance and to see what that phone call was all about (I was figuring it was a wrong number), to be told it was eight hundred dollars. Many hours and phone calls later, it is now down to almost three hundred.

My problem is this: 1) I never called you about a refund you owe me. Your company does not owe me any money and it never has. 2) My last bill from you was for $60.89, dated May 1, 2006. This is ALL I owe. 3) In trying to get to the bottom of this, I have been screamed at, cussed out, placed on hold for over an hour repeatedly, told "tough s**t lady, it is YOUR bill" (he was an interesting gentleman, for sure), told it was an identity theft issue (it is not--this is an accounting error on your part), told that I owed nothing (that isn't correct either), and have been disconnected by your operators. That is just for starters.

This is what I have found out so far (info came from various operators in YOUR company). It may be accurate, it may not: Someone by the name of Moises Sandoval called DISH in May or June, protesting the $400.00 you pulled out of their Visa card account, due to unreturned equipment. You eventually refunded their money, PLUS EXTRA (one operator screamed at me that you sent me a check which I cashed at my local bank. I never got any money from you, and I sure didn't deserve this abuse from this operator.) The money that was refunded back to the OTHER PARTY , NOT ME, is to a VISA card that ends in ***1502. This is not my card, nor have I ever had one ending in this number. I have never received any money from you, nor have I asked for any. You have never fraudulently billed me--until now. I do not know how this other party wound up under my name. I do not KNOW this other party. There is no one in my very small town by this name.

I only had one service call I placed to DISH in the two-plus years I had your services, and the tech came out promptly and switched my receiver--which was overheating severely--with another one that he had in the back of his truck. (It was unboxed and not new, but it worked.) I signed a paper that said he fixed my problem, but it was not specific to exactly WHAT he did. Other than that, the service was fine, and I did not need to call you other than to pay my bill.

I do not see WHY you cannot trace where the money you refunded back to the other party went to: what person, what state, what city, and so on. (I have been told over and over that you cannot.) Other companies can do so, and the retail company where I worked was able to do so quite easily when there was a question about a payment or a refund.

To sum this up, I do NOT owe you $293.31--I owe $60.89, which I will pay once I receive a corrected bill. I NEVER called about your company owing me money, and I have NOT received any refunds from DISH. I am NOT Moises Sandoval, and I do NOT have a Visa credit card ending in ***1502 that money was refunded to by your company.

I NEVER authorized anyone else to use my DISH account, nor have I allowed anyone to sign up an additional DISH account using my name either as a guarantor or as a reference. I've never even been asked! This is NOT an identity theft issue, it is an accounting problem on your end, and I, as a past customer that was planning on reinstalling DISH at a future date, feel that I am being abused for your mistake.

Please contact me by e-mail as soon as possible. I HAVE e-mailed your company before, but received no response. I still have the original service order with the serial numbers and so forth, if you need them.

Thank you,


Kelley - Jal, New Mexico
U.S.A.