Dish Network Debited my bank account without permission Nationwide

On 7-10-15 at 6:28 PM received a suspicious phone call from an Indian or Nigerian sounding person.  It came across the caller ID at Skype 661-748-0240. The person represented themselves as being with Dish Network and wanted us to leave our TV on for 25 minutes so they could align our satellite signal.

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We immediately turned off the TV and called Dish Network and explained to them that someone was misrepresenting them and trying to scam us. They confirmed that they hadn’t called us, but weren’t concerned about the call since we told him we didn’t give them any personal information. They said there was no way anyone could do anything to us through our TV set being on. We then turned the TV back on.

At 7:11 PM the suspicious caller called back from a private number.  She told us that the satellites and receivers are lined up and working good. We told her that we knew they weren’t Dish Network and hung up on them.

We then called Dish Network back again to alert them of this and again they seemed unconcerned.

On 7-13-15 Dish Network debited our checking account for $195.00. We realized this on 7-14-15 and called them on it. I was told that we had ordered some type of sports package. I assured them that we didn’t and never do order events.  The Dish Network representative apologized and said they would credit our bank account back the $195.00 within 7-10 business days.  This was an inconvenience for us, but agreed without complaining.

On 7-22-15 our bank account still hadn’t been credited, so I called Dish Network back. I was told that instead of refunding the $195.00 they applied it to our account as a credit. Please know that our account was paid and not past due. I was on the phone with Dish from approximately 4:00 PM to 5:00 PM and talked to 5 different representatives. I asked that they refund us the $195.00 like they said they would back on 7-13-15. They agreed at first, but then said we would only refund us $66.00 as the rest would be applied to our balance that wasn’t yet due.

  I explained to them that they took money out of our account without our permission and we deserved the entire $195.00 back. I was then told that since the refund would take 7-10 business days our account would be due by then. I explained I realize that, but it wasn’t their money to do with as they saw fit. I was frustrated, but gave up on trying getting the full refund back as I had already been on the phone for an hour with no success.

I then told them that we need to figure out what happened so that it never happens again.  They transferred me to their Fraud Department.  The representative started right in with that I wasn’t going to get the full $195.00 back before I even said anything. This angered me, however explained what had happened. The representative said that they didn’t do anything wrong and that we had to have ordered the event as they have passwords etc in place. I was so angry and so frustrated that I told him that I wasn’t going to talk to him anymore and hung up on him. 

We are having this investigated and are changing providers. 

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