Report: #996231

Complaint Review: DISH

  • Submitted: Sun, January 13, 2013
  • Updated: Sun, January 13, 2013
  • Reported By: soham — Issaquah Washington United States of America
  • DISH

    United States of America

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Here is the sequence of events that occurred with me  

1.    I got into a DISH contract for 2 years around Dec2011 and my Account number is 8255909638386679
and I was back in Atlanta then. Problem started when I decided to Seattle in Dec2012. Before starting from Atlanta I called a Dish CSR to check about their Movers process. The CSR told me they would send a technician to my new address
in Seattle to do the set up. Then I enquired in case if the technician is not able to get proper signal for whatever reasons then what will happen and the CSR told me then we will take you off the contract without any issues. I said fine as this is what you expect from a service provider when they are not able to provide you service.

2.    After moving to Seattle I setup an appointment for a technician to come and do the set up. He did arrive in time on Jan 12th 2013 but he said my apartment is out of line of sight and I need to talk to someone from the Account team to take care of my contract.

3.    Then I talked to a CSR on Jan 12th 2013 evening and to my shock they started explaining me that I will have to pay
a early termination fee of $217 for breaking the contract where in the first place they are not able to provide service. Then he started explaining other options like freezing the TV connection for next 6 months and all that.  I was having difficulty to understand why I will have to pay Dish when they are not able to provide service. Then I asked him to connect me to one of his supervisor and waited for another 10 mins for the supervisor to arrive. This new guy (the so called supervisor) was the RUDEST person I have ever talked to.  He just said we could not do anything and we are cancelling your contract and you will have to pay early termination fee. The I tried stopping him by saying that I do not want to cancel the contract and pay early termination fee though I was ready to cancel the contract if Dish waives off the termination fee and also tried telling him
if they could send some other technician to double check if my apartment is in line of sight. He simply came back saying that he cannot send another technician and he will go ahead and terminate my contract and he hang up the phone. I do not know if its their standard business practice. For sure they will never win me back as a customer and definitely I will scream around
telling everyone who I know not to go for DISH contract ever in their life.

4.    I thought of logging into my DISH account to see if the CSR really disconnected my connection and I was shocked to see that my account is disconnected. My question is how can someone force you to cancel your contract without your CONSENT and then force you pay early termination fee? What sort of unfair business practice is this?

This report was posted on Ripoff Report on 01/13/2013 04:20 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

It's time to read the two year WRITTEN contract you signed with Dish...


You will find YOU committed to a two year term of service...nothing is said about them letting you out of the contract if you move and can't get service. The early cancellation fee is to cover the previous installation and equipment.

What would you want them to do? I guess you could continue to pay the monthly amount until the contract is up...but I suspect the fee is very likely the least costly to you.

The tech only has to see if he has a clear line of sight of the sky to approximately the south..NOT hard to do.  It would be in his best interest to be sure, because he has to do the install to get paid the full amount. No, I DON'T work for them, but am a charter subscriber to their service and have very few problems over the many years.
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