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Report: #930416

Complaint Review: Dishnetwork - Palatine Illinois

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  • Reported By: Alex Y. — Whitsett North Carolina United States of America
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  • Dishnetwork Dept. 0063 Palatine, Illinois United States of America

Dishnetwork Dishnetwork Equipment Return Fee - A Big Rip-Off Palatine, Illinois

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When I got Dishnetwork in 2007, I was told I was getting the equipment FREE if I lock on to a 2-Year Contract.   In June 2012 (after 6 years of being a Dishnetwork Loyal customer), I closed my Dishnetwork Account because I sold my home in the mountains. I sold my house furnished and left everything, including the Dish set-top box - since the buyer said they will go with Dishnetwork as well.  When i called Dishnetwork, I was told the equipment was not free and I have to return it.  I said I was not going to climb up to get the Dish on the roof and I was leaving the receiver with the new owner of the house.  Then, customer service said they would have to charge me $100 for not returning the equipment.  I said - Ok,  if I have to drive 8 hours to get their equipment, I would also be spending about $80 in gas.   To my surprise,  today (Aug. 21, 2012),  I just got a bill that says I need to pay them $318.  I was shocked. After calling them and talking to customer service, they quoted me $100 and then they charged me $318.  I called them back and talk to a supervisor who I said - Hey, the last time I talked to you, you quoted me a $100 for the equipment, and now you're charging me $318.    They said the were willing to take off $100 and charge me only $218.  That's the best they could do.  I was thinking about going back to Dishnetwork when I get to purchase another property - but now no more, they are a bunch of liars and overcharge for their services.   In their bill, they put an "ad" saying they were willing to do anything to get me back as a customer, but want to overcharge me.  How unreal is that ?  This has got to be the worst and dishonest customer service ever.

This report was posted on Ripoff Report on 08/21/2012 11:26 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dishnetwork/palatine-illinois-60055/dishnetwork-dishnetwork-equipment-return-fee-a-big-rip-off-palatine-illinois-930416. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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