Report: #1400252

Complaint Review: Ditech Financial, LLC

  • Submitted: Fri, September 15, 2017
  • Updated: Fri, September 15, 2017
  • Reported By: Donald H — Augusta Georgia USA
  • Ditech Financial, LLC
    1100 Virginia Drive, Suite 100A
    Fort Washington, Pennsylvania

Ditech Financial, LLC Escrow Misrepresentation in Annual Escrow Disclosure Statement Fort Washington Pennsylvania

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Ditech Financial, LLC is a mortgage service collection agency. Part of their mortgage servicing includes providing the mortgagor with a RESPA compliant Annual Escrow Disclure Statement, which is supposed to conform to 12CFR10254.17. Ditech accounting refuses to comply with RESPA 12CFR1024.17 and insists on following their own rogue computing method even though their software will provide the correct information if the accounting department will place the information correctly. Due to Ditech's maverick accounting, the Annual Escrow Disclosure Statement misrepresents the true status of the mortgagee's escrow account and contains blatant basic math errors. Ditech accounting will disburse property bills at their disgression up to 20 days before the Escrow Statement date, which puts the escrow account one month in Deficit. The result is an increased cost to the mortgagor in the next accounting cycle over any usual property bill increases. Complaints to Ditech Customer Service are answered and your complaint will be disregaged. The only solution I have found as a mortgagor is to pay all my property bills directly and send Ditech Financial, LLC Customer Service copies of all the receipts. At least, Ditech accounting knows how to return escrow overages!

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