Complaint Review: Donte's Of New York - Scottsdale Arizona
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- Author Not Confirmed
- Donte's Of New York 7125 E Saguaro Scottsdale, Arizona U.S.A.
- Phone: 480-483-8000
- Web:
- Category: Hair Salons
Donte's Of New York ripoff Scottsdale Arizona
*REBUTTAL Owner of company: Response to Jonie
*REBUTTAL Owner of company: Response to Jonie
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On October 13 2003 I went for a consultation to add hair extensions to help improve my self esteem and image. I was asked for a deposit of $50.00 at time before appointment and also asked to sign paperwork. I was quoted around $900.00.
On October 23 2003 I had the hair extensions placed by a girl named Carly and was charged $1300.00. These extensions were supposed to last 4-6 months. Several days later they kept falling out and also noticed my scalp was drying out and itching constantly.
After several calls I would go in and Donte charged me for additional product each time and said don't come back until more extensions need to be reglued. Also Carly would keep regluing the extensions into my scalp. A few days later the extensions would fall out again and noticed now they were falling out in strands as I was talking to customers at my work. Also the extensions were used and not first quality as originally paid for.
Called Donte and complained but up to the present time has not responded to any of my complaints. Just indicated that it was over the 30 day period and there was nothing he could do.
Donte advertised in the Rep and Dex directory. I spent $1300.00 for extensions that lasted less than 2 months and totally destroyed my scalp.
It took me almost a year to recondition my scalp and hair back to normal.
Jonie
Phoenix, Arizona
U.S.A.
This report was posted on Ripoff Report on 11/28/2004 10:58 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dontes-of-new-york/scottsdale-arizona-85054/dontes-of-new-york-ripoff-scottsdale-arizona-120112. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 REBUTTAL Owner of company
Response to Jonie
AUTHOR: Donte - (U.S.A.)
SUBMITTED: Wednesday, December 06, 2006
I want to start off first apologizing for not having responded sooner to Jonie's claim. I was not aware of this website until recently.
As for Jonie's claim however, I keep a very detailed record of all of my customers and the following is what happened.
Jonie was not our client however, but her daughter Jaclyn was. Jaclyn did receive hair extension services from our salon on 10/24/03. Jaclyn was very satisfied with her hair extensions upon installation and willingly and happily signed our hair extension service waiver form. The charges for the hair extensions were fully discussed at the time of Jaclyn's consultation which occurred on 10/22/03.
As far as the extensions being glued on, that simply is not true. We do not use any kind of bonds or adhesives to attach our extensions so I am not quite sure why gluing in the extensions were mentioned. We also guarantee our work and if a client were to experience any problems, we ask for them to come in immediately.
Jaclyn and Jonie made several complaints to various agencies. Her complaints began 3 months after the extensions were installed and not one of the agencies felt that the claims made by Jaclyn and Jonie were legitimate, and thus were all denied.
In conclusion, we are not sure why Jaclyn and Jonie chose to make the complaints they did about our salon. However, as stated earlier, we do guarantee our work and would have been happy to resolve any issues the Jaclyn may have had in a civil manner. We have been in the hair replacement/hair extension business for over 40 years and would not stay in business if we did not properly assist our customers.
Thank you for allowing us to respond to Jonie and we hope you take into account the facts that we have stated above.
#1 REBUTTAL Owner of company
Response to Jonie
AUTHOR: Donte - (U.S.A.)
SUBMITTED: Wednesday, December 06, 2006
I want to start off first apologizing for not having responded sooner to Jonie's claim. I was not aware of this website until recently.
As for Jonie's claim however, I keep a very detailed record of all of my customers and the following is what happened.
Jonie was not our client however, but her daughter Jaclyn was. Jaclyn did receive hair extension services from our salon on 10/24/03. Jaclyn was very satisfied with her hair extensions upon installation and willingly and happily signed our hair extension service waiver form. The charges for the hair extensions were fully discussed at the time of Jaclyn's consultation which occurred on 10/22/03.
As far as the extensions being glued on, that simply is not true. We do not use any kind of bonds or adhesives to attach our extensions so I am not quite sure why gluing in the extensions were mentioned. We also guarantee our work and if a client were to experience any problems, we ask for them to come in immediately.
Jaclyn and Jonie made several complaints to various agencies. Her complaints began 3 months after the extensions were installed and not one of the agencies felt that the claims made by Jaclyn and Jonie were legitimate, and thus were all denied.
In conclusion, we are not sure why Jaclyn and Jonie chose to make the complaints they did about our salon. However, as stated earlier, we do guarantee our work and would have been happy to resolve any issues the Jaclyn may have had in a civil manner. We have been in the hair replacement/hair extension business for over 40 years and would not stay in business if we did not properly assist our customers.
Thank you for allowing us to respond to Jonie and we hope you take into account the facts that we have stated above.
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