Complaint Review: Downtown Audio, Down Town Audio, Downtownauctions - Reisterstown Maryland
- Downtown Audio, Down Town Audio, Downtownauctions 11620 Reisterstown Road, Suite 435 Reisterstown, Maryland U.S.A.
- Phone: 888-265-0442
- Category: TVs & VCRs
Downtown Audio, Down Town Audio, Downtownauctions ebay Misleading Advertising Non-delivery of Goods or Services Unsatisfactory Service Unfulfilled Contracts Reisterstown Maryland
*Consumer Comment: Address is just a PO Box
*Consumer Comment: a Shady Operation
*Consumer Suggestion: Yea, the check is in the mail
*UPDATE Employee: Television Delivered
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I called them on Tuesday, March 3 to verify that they had received my cashier's check. I was told "yes, it was received this morning".
I then inquired about a delivery date. And here is where we sit 6 weeks later. I am still calling them every 2-3 days inquiring about the delivery.
If you talk too any # of different folks at that Company, you will get different excuses as too why they are unable to give a valid status for a shipping date. I have spoken to Al, Steve and Chris, and have been told that the item has not left the Manufacturer yet, the item is in the Downtown Audio warehouse, they don't know where the item is, please call back tomorrow.
Here is a scenerio that has happened to me on at least 10 occasions, and I can pretty much make it happen at any time.
Scenerio: It is 4PM Eastern and I call Downtown Audio for a Delivery Status.
Al, Steve, or Chris answeres the phone and asks me for my name and the item I ordered (They never ask for the Order# they gave me).
Then they ask, when did you place the Order?
After providing them with the info, they put me on hold.
They usually come back to the phone after a brief period and give one of the following responses:
1) I cannot get in touch with our warehouse at the moment.
2) Can I call you back in 15 minutes? "They never do".
3) We will be shipping this item ourselves because you are within our delivery range, call us in "2" days for an actual
delivery date/time. When I call them back, the response is
Also, Al has told me that they have 4 other custumers waiting for the same unit to be deliverd to them.
A new tactic as of late is too ask me to call back around 5pm.
It used to be, "call us back at 2pm for a shipping #"
Note: they close at 5:30 and the phone does not get answered after 5:25pm.
I call back after 5pm and Al asks if he can call me back. Round and Round we go.... I call him back at 5:15pm and he says, let me call you back in 5 minutes. He does not call back and I call him at 5:25 only to receive a voice recording "Your party is out of the calling area, or the cell phone subsciber is not available"....
To this day, April 10, 2003 I am no closer to receiving this item than I was on March 3, 2003 and I am still receiving the same run around as detailed above.
Today I will request a total refund in the form of a cashiers check, irregardless of whether or not they were able to produce this item at my door step tomorrow! (Highly unlikely anyway)
It should also be noted that their website "still" lists the TV as "Available, usually ships the next business day"
It should also be noted that Downtown Audio or Downtownauctions (ebay name) "currently", as of today 4/10/2003, are auctioning the same exact item to some unsuspecting consumer!!!
Ashaway, Rhode Island
This report was posted on Ripoff Report on 04/10/2003 08:11 AM and is a permanent record located here: https://www.ripoffreport.com/reports/downtown-audio-down-town-audio-downtownauctions/reisterstown-maryland-21136/downtown-audio-down-town-audio-downtownauctions-ebay-misleading-advertising-non-deliver-52352. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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