Dream Painting, K Won Ripoff Dream Painting caused $6000 of damages to patio and doesn't want to fix. Riverside California

This is the same court that gave the judgement in their favor, but did not make any decision on part of complaint. Regarding the ladder they took. After Linda, their office clerk admitted in court that they did take our ladder without paying for it and they were not told to pay for it or return it back (they had it since July 1st, for FREE! You know how much it would cost they if they were renting one? For over six months). The Riverside court clerk does not know how this can be settle. (Decisions were not given at the court, they were mail to you). The court clerk gave me phone numbers to call and see if it could be resolve since the judge did not do it. Anyone else that would take something that did not belong to them would be arrested and would have to pay for it. But the courts forgot to rule on this.

Also, anyone who has ever had work done in their home know that NO-ONE will give estimates over the phone, or per what somesones say was done, or by picutes, and they all can do them on Saturdays, (but Dream Painting was able to find a contractor that does not need to come over and will give estimate when no other companys will). We had three estimates showing what the damage was and what it would cost but the court took the word of someone that NEVER came over to see first hand the damage (only what Dream Painting told them). But Riverside court gave judgement in their favor, WHATS WRONG WITH THIS PICTURE! SO BEWARE RIVERSIDE RESIDENTS!

This is the same court that gave the judgement in their favor, but did not make any decision on part of complaint. Regarding the ladder they took. After Linda, their office clerk admitted in court that they did take our ladder without paying for it and they were not told to pay for it or return it back (they had it since July 1st, for FREE! You know how much it would cost they if they were renting one? For over six months). The Riverside court clerk does not know how this can be settle. (Decisions were not given at the court, they were mail to you). The court clerk gave me phone numbers to call and see if it could be resolve since the judge did not do it. Anyone else that would take something that did not belong to them would be arrested and would have to pay for it. But the courts forgot to rule on this.

Also, anyone who has ever had work done in their home know that NO-ONE will give estimates over the phone, or per what somesones say was done, or by picutes, and they all can do them on Saturdays, (but Dream Painting was able to find a contractor that does not need to come over and will give estimate when no other companys will). We had three estimates showing what the damage was and what it would cost but the court took the word of someone that NEVER came over to see first hand the damage (only what Dream Painting told them). But Riverside court gave judgement in their favor, WHATS WRONG WITH THIS PICTURE! SO BEWARE RIVERSIDE RESIDENTS!

This is the same court that gave the judgement in their favor, but did not make any decision on part of complaint. Regarding the ladder they took. After Linda, their office clerk admitted in court that they did take our ladder without paying for it and they were not told to pay for it or return it back (they had it since July 1st, for FREE! You know how much it would cost they if they were renting one? For over six months). The Riverside court clerk does not know how this can be settle. (Decisions were not given at the court, they were mail to you). The court clerk gave me phone numbers to call and see if it could be resolve since the judge did not do it. Anyone else that would take something that did not belong to them would be arrested and would have to pay for it. But the courts forgot to rule on this.

Also, anyone who has ever had work done in their home know that NO-ONE will give estimates over the phone, or per what somesones say was done, or by picutes, and they all can do them on Saturdays, (but Dream Painting was able to find a contractor that does not need to come over and will give estimate when no other companys will). We had three estimates showing what the damage was and what it would cost but the court took the word of someone that NEVER came over to see first hand the damage (only what Dream Painting told them). But Riverside court gave judgement in their favor, WHATS WRONG WITH THIS PICTURE! SO BEWARE RIVERSIDE RESIDENTS!

This is the same court that gave the judgement in their favor, but did not make any decision on part of complaint. Regarding the ladder they took. After Linda, their office clerk admitted in court that they did take our ladder without paying for it and they were not told to pay for it or return it back (they had it since July 1st, for FREE! You know how much it would cost they if they were renting one? For over six months). The Riverside court clerk does not know how this can be settle. (Decisions were not given at the court, they were mail to you). The court clerk gave me phone numbers to call and see if it could be resolve since the judge did not do it. Anyone else that would take something that did not belong to them would be arrested and would have to pay for it. But the courts forgot to rule on this.

Also, anyone who has ever had work done in their home know that NO-ONE will give estimates over the phone, or per what somesones say was done, or by picutes, and they all can do them on Saturdays, (but Dream Painting was able to find a contractor that does not need to come over and will give estimate when no other companys will). We had three estimates showing what the damage was and what it would cost but the court took the word of someone that NEVER came over to see first hand the damage (only what Dream Painting told them). But Riverside court gave judgement in their favor, WHATS WRONG WITH THIS PICTURE! SO BEWARE RIVERSIDE RESIDENTS!

We have received the judgment in Small Claims court in favor of us (Dream Painting) and would like our records to reflect that.

The claimant is to issue payment to us in the amount of $2200 plus $22 court fees. The judment was made by the Riverside Superior Court on 1/4/06.

The judgment reads:
"Court finds $1,600.00 discount off full price for paint job of $3,800.00 is reasonable amount to pay for damages caused by plaintiff's negligence."

We never had bad intentions. Yes our house was egged and as per the police department we needed a estimated to fix only damage areas. You gave us a estimate for $2500.00 to fix the damage area, so our house would look like it did before it was egged. Then we got a second estimate from you for additional work that we wanted (change color of house, fence and wall) and you gave us a estimate of $4,100.00. Then you said you gave us a discount because you were our neighbor before. The estimate was for $3,800.00 and when we first called you, we were not aware that you lived two houses down before. We were not asking for you to give us to different estimate to rip-off anyone we were asking for two different estimates so they only have to pay for the damages they made. The second estimate was for us to pay for the changes we wanted. If you believe that we were trying to rip-off anyone why did you give us two seperate estimates.

As for the patio, you know that your worker damage our patio and your job supervisor Mr. Kim tried to cover up the damages before we saw it, it was to late we saw it and took pictures of it. Then Mr. Kim damage our patio more by bending back the alumi-wood. We told both you(Mr. Kwak) and Mr. Kim that you could NOT WALK ON PATIO but you chose to walk on it, so now you need to step up and pay for it. This problem would have never occured if we had professional painters do the work on our house. And follow customers request of not walking on the patio. You claim customer satisfaction is number one, but you failed,we are not satisfied because you do not return calls, e-mails, or talk to us directly about the patio. You said this has happened before to other customers and they choose to look past it.

As for not paying you for the paint job, do you think I am crazy. I am out of $2,350.00! Your company stole our ladder (we agree that you would pay $150.00 for our 32-foot ladder), to fix the patio it cost us $6,000.00 (it could not be fix per estimates we had and $6,000.00 was the cheapest) and paint job you did $3,800.00. You, Mr. Kwak (DreamPainting) owes us $2,350.00 and owe to you $0.

DreamPainting cannot kept their story straight. Every time we complained they have a different version to the damage they caused.
May 24, 2005, Mr. Kwak gave estimate to paint house for $3,800 and he knew they could NOT WALK ON PATIO
June 30th, started job
JULY 1, DAMAGED done to patio and Mr. Kwak DID NOT RETURNED CALLS OR SHOWED UP until JULY 6
JULY 1, job supervisor STOLE our ladder (since he took it without paying for it)and office clerk and owner was aware of this.
July 1, contacted T. Construction
July 1, Called Mr. Kwak, left messages and office clerk said he would come down and he did not show up or call us.
July 2, T. Construction showed up and gave us estimate of damage to our patio for $6,000.00. They TOLD us that the patio could not be fixed and had to be REPLACED (we did what they told us, we are not contractor).
July 6, e-mail (have confirmation) NO ANSWER. Mr. Kwak finally showed up and he saw damage and said we should accept it since he gave us a good deal.(We gave him pictures of damage).
July 8, e-mail, (have confirmation) NO ANSWER
July 9, e-mail (have confirmation) NO ANSWER and telling them they had deadline due to it was UNSAFE to go into backyard
July 17, certified letter and finally Mr. Kwak called me to tell me that I did this on my own and that he was not dealing with a WOMEN that he was dealing with Doug and I had no say so to this. Doug called him back and told him he had to deal with both of us, not just him and he did appreciate the way he spoke to me (by yelling at me & telling he was only going to deal with a man). He NEVER called us to set date with any contractors or told us he could not find one. Contractors would not give any estimates without seeing the damage and he would not give us name of company that did it over phone.
July 20, Mary from T. Construction called to tell us that they were harassing them by calling over eight times, asking them questions about they job and Mary told them she could not answer those question and not to call anymore. Then she call us to tell us what was happening and for us to call them and ask them not to call them anymore, which Doug did and he spoke to Linda (office person).Kwak said on his answer that he talked to Tara the owner but she was gone for the day.
July 21, Tara left a message telling what happened and is refusing to take their calls.(We have recording saved)Kwak is lying when he stated he talked to the construction company because we spoke to them about what he said. They say that Kwak's claims are false.
July 25, Called Mr. Kwak, told them they had 24hours to fix this problem.
July 26, called left message, NO RESPOND from Mr. Kwak
July 27, put complaint into BBB and they finally responded after one month. Telling BBB they came and fixed doors(doors were not fixed until July 30)
July 28, Called Mr Kwak, left message, NO RESPOND from Mr. Kwak
July 29, Called Mr. Kwak, left message, NO RESPOND from Mr. Kwak
July 30, e-mail (have confirmation) NO ANSWER
July 30, e-mail (have confirmation) NO ANSWER
Kwak has not made the effort to talk to us face-to-face to resolve the issue in hand as of today.

First, we would like you to review the following timeline in which our conversations took place.

7/5/05 David (owner) talked to Doug in person and both Doug and David agreed to get quotes from other companies regarding the patio cover.

7/12/05 We received one proposal from Duralume Products Inc. (which is the company Doug chose on his own) in the amount of $6,000 to replace the entire patio. David informed Doug that we only need to replace the bent area of the patio. Doug later called the office and spoke with Linda (secretary). Doug told Linda that the whole patio needed to be replaced because if we only replace the top part, the screws would not be aligned. Linda told Doug that she would have to talk with David first and get back to Doug.

7/14/05 June (office manager) called 2 different companies and explained the situation between Mr. Algarin and Dream Painting. Both companies told us that they can replace only the top part of the patio. June then contacted Doug and explained that the companies we have called said that only the top of the patio needed to be replaced, instead of the entire patio. Doug again said that we must replace the posts also because the metal screws would not be aligned. June informed him that we would get a few more estimates from some more companies and Doug said to send them out on the weekend. The companies we contacted were not available that weekend, being it was already Thursday, so we were still looking for other companies that were available. We called Doug again and he said they were only available to see the patio estimators that weekend.

7/15/05 Linda left a message for Doug and Eva and told them that the other estimators were not available that weekend since it was such short notice and that they can come next week. We did not get a return call.

7/22/05 We received your Demand Letter (sent certified mail) stating that we had 48 hours to reimburse you for the patio. This was a Friday so we could not do anything on Saturday and Sunday.

7/25/05 Eva called and informed us that you have already replaced the entire patio, which was 2 years old, going with the bid for $6,000. Linda asked why it was already done without our approval and Eva said they had to do it because they had a birthday party that weekend. She said we had 24 hours to reimburse her. If we dont pay her she will take us to court.

7/26/05 Linda contacted Duralume Products and spoke with Mary. Mary told Linda that they replaced the entire patio and Eva paid the full $6,000 on 7/18/05. Linda asked why the whole patio was replaced instead of just the top. All of the contractors we talked to said, It really is unnecessary to replace the entire patio. Mary said that Eva called Tara (Duralume owner) and requested to replace the entire patio. Mary also said that Eva did not want to replace just the top because she does not want the posts to have any damage at all (even though the posts had no damage on them). At 5:35 pm, Doug called and said, The patio company called me. Why are you calling them? Linda told him that wed like to know why the contractor replaced the whole patio instead of the top area, which had very small damage.

We are trying to settle this matter to both of our satisfaction. Dream Painting always tries to make sure all of our customers are satisfied. But what you are trying to accomplish here by asking us to pay you $6,000 is unreasonable. When you filed a complaint with us about your front door, we came and took care of that and Doug called Linda and said he is satisfied with all of the painting now, but there was still the patio discrepancy.

We have repeatedly informed you both that we are willing to cover the cost of replacing only what needed to be replaced on the patio, but still you went and replaced the entire patio without even notifying us. Dont you think it is unfair that you did so? For example, if you got a scratch on your car, would you really go out and buy a whole new car without even discussing it? No, that piece would be replaced. It just doesnt make sense to replace the entire item.

From the beginning you proved that you had bad intentions. You are not concerned with the price of things because as we see patterns develop, we have reason to believe that you are trying to elude payment by getting others to pay. For example: Initially, when David came out to give you your estimate, you asked him for two estimates: one for the real estimate and the other estimate you requested was for a higher amount because your house was egged. You told David that you needed that second estimate to be charged much more so you can submit it for the egging of your house. Now we have to question if you are doing the same thing to us.

So, in conclusion, we are still willing to pay for what it would cost to replace only what was needed. We believe that it is unreasonable to cover the cost of the entire patio which was requested by Eva. Also, to note, there is still your unpaid balance of $3,800 for the painting services that we did provide you.