Driver's Auto Repair Briar Forest Location They removed a wire from my shift cable causing my car not to be able to switch gears. Houston TEXAS

I am contacting you all today in regards to my Oil Change Services on Tuesday April 17, 2018 approximately 3:50 pm 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 Last year my shift cable on my 2007 Chrysler Sebring was wired together, by my personal mechanic since that day I have never had a problem with switching gears. However, on Tuesday April 17, 2018 around 5:30 after my oil change was completed I walk to my car start it started my gps and proceeded to put my car in drive. My car did not move. I asked the Manager at this time to see what happened to my car because I cannot put the car in drive. He said he had to call one of his mechanics back to check it out. The guy says oh your shift cable is broken. I asked him to show me because at the time I had no idea what it was that he was referring to. Him as well as the manager said no. They told me I can leave my car their and get a shuttle home and they will repair it the next day he claimed that the labor to fix it will be $260.00 plus however much the part would cost plus taxes and fees.

This would be about a $300.00 repair. I declined and called my insurance provider to have my car towed to my home. When my Tow Truck Driver arrived he got my information and moved my car over into the gas station parking lot. He asked me what was the issue to document it. I told if he looked under the hood to verify and then he SHOWED ME THE ISSSUE. Your mechanics unwired what my personal mechanic had wired together just to get me to pay them for a service that would only cost me $30 to get fixed. It is one thing when there is a true issue with a car and the price is fair to what needs to be fixed, but to take advantage of a person who seem to come off as naïve or gullible is wrong and something needs to be done about it. If something is altered on a vehicle it is not you alls mechanics position to move or unwire anything that does not have something to do with the services that is being required. I came for ONLY an oil change which is on the opposite side of my car. There was no reason for them to go and search for a problem just to get money from me.

The part that is missing is a Shift linkage brushing that piece only cost me $14.42 at Walmart and I was able to replace it myself by hand right above my car. No strenuous work, I didn’t have to jack the car up, my hands didn’t even get dirty, and then I rewired it as well. With that being said the services I received from this location was extremely unethical and I will take this as far as needed if you all cannot resolve the issues. Men taking advantage of women of all ages is complete unacceptable. 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301 13215 Briar Forest DR. Houston, Texas. 77077 713-636-5301