Complaint Review: DriveTime
- Category: Auto & Truck Rental
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Purchased vehicle 4/14/16 with no issues and amazing efficiency. Well, now I know why. The vehicle stranded me on the side of the road on 5/25/16. Warranty company, Aeverex, referred me to nearest approved vendor (Pep Boys) for service and towing. Tow was supposed to happen within an hour but vehicle wasnt picked up until 7 hours later...thats a whole other story though. Warranty with Aeverex will not cover anything. Instructed to call the loan company. Tamisha (sp) at Bridgecrest confirmed I would have to pay out of pocket $1278 for a vehicle I have had less than 45 days and barely driven 500 miles. She basically explained how it wasn't her problem and agreed to "escalate" it to a manager for review but it would likely take 5 days for an answer due to Memorial Holiday. I explained this was unacceptable and she basically said too bad. She also told me that I could back out of loan without affecting my credit but I would not receive my $1000 down payment back. In fact, I may owe more money because they would charge me $1/mile for each that Ive driven since purchase! I then called corporate and spoke with Ashley in Customer Relations who said she would have to request estimate "to see" if there was anything she could do. I stressed that I wanted to file a formal complaint and she babbled abt documenting the situation at her level. For a first-time customer with DriveTime, this is a very unfair situation. I do not have anyone to drive me around, I work downtown, I just started a new job and I lost my other vehicle during the floods April 2016. I paid $1000 down for a vehicle advertised as 'rigorously inspected and reliable' which is hardly the case if it's already inoperable. To add insult to injury, Ashley says the information about backing out of the loan is incorrect and it will show as a voluntary repossession. Regret, regret, regret.
This report was posted on Ripoff Report on 05/27/2016 04:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/drivetime/nationwide/drivetime-tempe-az-nationwide-1308165. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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