Complaint Review: Earthlink - Atlanta Georgia
- Earthlink 1375 Peachtree St., Level A Atlanta, Georgia U.S.A.
- Phone: 888-327-8454
- Category: Internet Service Providers
Earthlink Ripoff will not acknowledge receipt of cancellation request sent through UPS Atlanta Georgia
*Consumer Comment: Yes Russ, it is aggravating. I have done it before.
*Author of original report: Earthlink has turned the account over to collections
*Consumer Comment: Response to Steve
*Consumer Suggestion: I think next time a simple phone call would do.
*Author of original report: email from earthlink
Email termination of your Service will not be accepted. Please use one of the following options below.
EarthLink Main Address
Termination of Service will be accepted via registered or certified mail, return receipt requested, addressed to:
1375 Peachtree St., Level A
Atlanta, GA 30309
or by phone
Dial-Up: (888) EARTHLINK
DSL: (888) EARTHLINK
Cable: (888) EARTHLINK
Home Networking: (888) 829-8466
Web Hosting and/or Business Services: (800) 237-0148
On 5/24/06 I sent a letter via UPS to EarthLink Inc., 1375 Peachtree St., Level A, Atlanta, GA 30309 requesting they cancel my service upon receipt of the letter. The letter was signed for by Nabbi in their mailroom on 5/26/06. On 6/3/06 Earthlink billed my Discover card $40.80 for service from 6/1/06 thru 6/30/06. I did not think that was a big problem, maybe the letter was in process to whatever whoever handles cancellations, so I disputed the charges with Discover and they reversed the charges.
On 7/1/06 Earthlink sent me a bill for service for $42.80 ($2.00 to mail a bill) for 7/1/06 thru 7/31/06. After receiving that invoice I sent a copy of the letter canceling my account along with the delivery confirmation from the UPS website to their billing address PO Box 6452, Carol Stream, IL 60197-6452 and to EarthLink Inc., 1375 Peachtree St., Level A, Atlanta, GA 30309.
I have had all that I can take from Earthlink when they sent me yet another invoice for $83.60, billing me for July service and the charge back for June service on 07/24/06. At the same time I received a letter from Discover stating they contacted Earthlink and it was a valid charge. In their response they stated they did not see where I contacted them via e-mail (on their website they stated requests to cancel via email will not be accepted), live chat, telephone or regular mail.
I have sent a copy of everything to Discover, hopefully this will settle everything with them. Does anyone know how I can get Earthlink to stop billing me? I read a prior report where Earthlink turned an account over to a collection agency.
P.S. Earthlink sent another invoice for service for 8/1/06 thru 8/31/06.
This report was posted on Ripoff Report on 08/02/2006 07:05 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earthlink/atlanta-georgia-30309/earthlink-ripoff-will-not-acknowledge-receipt-of-cancellation-request-sent-through-ups-atl-204252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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