Complaint Review: EarthLink - Internet Internet
- EarthLink 1375 Peachtree Street Internet United States of America
- Phone:
- Web: http://www.earthlink.net/
- Category: Internet Service Providers
EarthLink Cancellation Fee - Internet, Internet
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I signed up for EarthLink when I moved into my new home. After further review, I realized that the service I signed up for was dial-up and not DSL service. I used the chat funtion on EarthLink's website to confirm that my service was Dial-Up and after the online rep confirmed that the service was Dial-Up, I told him to cancel my account.
A few weeks later, I received a bill for 14.95 because my trial period was over.
I phoned the customer service number and explained that I had cancelled my service already and I was not going to pay $14.95 for service I am not using.
I was informed that not only did I have to pay the $14.95, but I also have to pay another $14.95 for a cancellation fee.
I asked to speak with a supervisor and was told the same. I asked to speak with his supervisor and he said there are no more supervisors above him. He gave me a fax number (404) 287-1036 and said to fax my compaint to that number.
I am upset for 2 reasons.
1) I cancelled service with the chat feature on their website.
2) When I signed up on the phone, there was never any mention of a early cancellation fee.
I don't mind paying for service if I forgot to cancel after the free trial, but I am certainly not going to pay for a early termination fee!
Garbage company
This report was posted on Ripoff Report on 04/23/2012 03:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earthlink/internet/earthlink-cancellation-fee-internet-internet-872629. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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