Complaint Review: Ebay - Internet
- Ebay ebay.com Internet U.S.A.
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- Web:
- Category: Auctions
Ebay Seller fees are a ripoff! Never received an invoice and was charged $153! They let fees pile up then charge you $200! Beware! ebay is a scam!! Internet
*Consumer Suggestion: Not True
*Consumer Comment: You are all beneath mike
*Consumer Comment: You are all beneath mike
*Consumer Comment: You are all beneath mike
*Consumer Suggestion: Just another case of not paying full attention. No rip off here.
*Consumer Suggestion: Just another case of not paying full attention. No rip off here.
*Consumer Comment: Mike's right
*Consumer Suggestion: How is what I posted sticking my nose in?
*Consumer Comment: OH goodie its mike to save the day
*Consumer Comment: OH goodie its mike to save the day
*Consumer Comment: OH goodie its mike to save the day
*Consumer Comment: OH goodie its mike to save the day
*Consumer Comment: I agree with Gary
*Consumer Comment: Using Ebay for 8 years
*Author of original report: Glad I'm not alone..
*Consumer Suggestion: Ebay Re listing policy
*Consumer Suggestion: I had the same problem
*Consumer Suggestion: It's actually pretty easy to access your invoice.
*Author of original report: Thanks for letting me know..
*Author of original report: Thanks for letting me know..
*Author of original report: Thanks for letting me know..
*Consumer Suggestion: Ebay fees
*Author of original report: My Response:
*Author of original report: My Response:
*Author of original report: My Response:
*Author of original report: My Response:
*Consumer Comment: Wow
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ebay is one of the biggest scams! Everyone told me to use ebay to sell items to make money, but in the end I owe them over $200 while I only made around $75! They allow all of your seller fees to pile up and bill you once a month.
I never even received an invoice, and they claim you will get one 10 days before they deduct any money. They offer no support. Conveniently they don't even have a phone number, only emaill and "live chat" all they could tell me is "you used our service" repeatedly.
I never recall setting up automatic deduction through paypal either, they just set it up based on which method you use to pay when shopping on ebay. Also, they seem to keep seller fees and invoices hidden. You have to dig to find it, and they scam you by making it look cheap to re-list an item-it's not! .60 here and there really adds up!
My advice is this: use ebay only to purchase items(unless of course they scam you there too, which I didn't have a problem with buying) Only use ebay to sell a large item with a high value, only list it once. If you don't sell it after the first two listing, DON'T BOTHER! ebay needs to stopped, they only make money for themselves!!!!!
Amy
Williamston, Michigan
U.S.A.
This report was posted on Ripoff Report on 04/01/2007 04:19 PM and is a permanent record located here: https://www.ripoffreport.com/reports/ebay/internet/ebay-seller-fees-are-a-ripoff-never-received-an-invoice-and-was-charged-153-they-let-fe-241837. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#27 Consumer Suggestion
Not True
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Friday, April 13, 2007
Please pay no attention to Glenn. I have proved him wrong on his post time and time again and now he has taken to other posts to try to blast me and twist things i said. Here is the exact trasaction to what I said:
What I said was in response to this:
"so MR. ARMY MAN i WAS IN NAM,big deal."
And I said....
**First off, if this is true, thank you for your service. Secondly, I am a Marine, do not call me army man, the army is beneath us, thank you.
So I thanked him for his service, told him I was in the Marines and say that Marines consider it an insult to be comnpared to the Army because your training is so much more lax than ours, but again, I THANKED HIM FOR YOUR SERVICE.
Pay no attention
#26 Consumer Comment
You are all beneath mike
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Tuesday, April 10, 2007
HIS claim on my post is the united states army is beneath him.Thats right all you that listen to this man do not beleive a word he has to say.HE IS A RUDE 37 YEAR OLD THAT THINKS HE IS BETTER THEN anybody .READ MY POST BEWARE OF THIS GUY .He
lives in his moms basement.He could not care less about your problem.He is a complete jerk.
#25 Consumer Comment
You are all beneath mike
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Tuesday, April 10, 2007
HIS claim on my post is the united states army is beneath him.Thats right all you that listen to this man do not beleive a word he has to say.HE IS A RUDE 37 YEAR OLD THAT THINKS HE IS BETTER THEN anybody .READ MY POST BEWARE OF THIS GUY .He
lives in his moms basement.He could not care less about your problem.He is a complete jerk.
#24 Consumer Comment
You are all beneath mike
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Tuesday, April 10, 2007
HIS claim on my post is the united states army is beneath him.Thats right all you that listen to this man do not beleive a word he has to say.HE IS A RUDE 37 YEAR OLD THAT THINKS HE IS BETTER THEN anybody .READ MY POST BEWARE OF THIS GUY .He
lives in his moms basement.He could not care less about your problem.He is a complete jerk.
#23 Consumer Suggestion
Just another case of not paying full attention. No rip off here.
AUTHOR: Steve [Not A Lawyer] - (U.S.A.)
SUBMITTED: Sunday, April 08, 2007
Amy,
First understand that I am in no way putting you down. It's just that you obviously just did not pay attention to detail here.
I use Ebay, and agreed, it is cumbersome and aggravating at times. However, everything is clearly disclosed.
When you listed items and agreed to the fees, how did you think they were getting paid?
As far as the invoices go, they are both emailed and posted on your ebay page. As far as the email goes, if you have any antivirus/antispam or other security software installed, you may not get the emails. Just because you did not yourself block the ebay invoices, your security software may have.
Just log on to MyEbay>scroll down to and click on the personal information tab>>then click financial information. This is where you determine which account your ebay selling fees will be deducted from.
It is really very easy.
#22 Consumer Suggestion
Just another case of not paying full attention. No rip off here.
AUTHOR: Steve [Not A Lawyer] - (U.S.A.)
SUBMITTED: Sunday, April 08, 2007
Amy,
First understand that I am in no way putting you down. It's just that you obviously just did not pay attention to detail here.
I use Ebay, and agreed, it is cumbersome and aggravating at times. However, everything is clearly disclosed.
When you listed items and agreed to the fees, how did you think they were getting paid?
As far as the invoices go, they are both emailed and posted on your ebay page. As far as the email goes, if you have any antivirus/antispam or other security software installed, you may not get the emails. Just because you did not yourself block the ebay invoices, your security software may have.
Just log on to MyEbay>scroll down to and click on the personal information tab>>then click financial information. This is where you determine which account your ebay selling fees will be deducted from.
It is really very easy.
#21 Consumer Comment
Mike's right
AUTHOR: Lori - (U.S.A.)
SUBMITTED: Saturday, April 07, 2007
I've been on ebay for a long time, and at first the fees were confusing. After a short while, you'll get a feel for what is worth listing, and what you're better off throwing in a friends yard sale.
As for Glenn, Charles is waiting at the door for you, so take your meds and go play. I'm sure if you look for a bit, you'll find Todd out there waiting too. He can preach you a little sermon, you can all tell each other how persecuted you are, and how only you can be right, then skip off into happyland together.
#20 Consumer Suggestion
How is what I posted sticking my nose in?
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Friday, April 06, 2007
Please ignore Glenn. Glenn hates me because on his thread below, I don't believe him. I don't know how me responding to a question on sellers fees by researching and posting the fees as per Ebay and therefore helping the poster understand the issue she posted about "poking my nose in"? I researched her problem, and then posted the fee schedule to make it easier for her to understand it. Please go back to your Tires Plus thread and change your story again.
http://www.ripoffreport.com/reports/ripoff221947.htm
#19 Consumer Comment
OH goodie its mike to save the day
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Friday, April 06, 2007
Mike if you did not stick your big nose in everything what would everybody do ? And on that lunch that is one long lunch.This guy just trys to bother every one;he is a nut job.
#18 Consumer Comment
OH goodie its mike to save the day
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Friday, April 06, 2007
Mike if you did not stick your big nose in everything what would everybody do ? And on that lunch that is one long lunch.This guy just trys to bother every one;he is a nut job.
#17 Consumer Comment
OH goodie its mike to save the day
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Friday, April 06, 2007
Mike if you did not stick your big nose in everything what would everybody do ? And on that lunch that is one long lunch.This guy just trys to bother every one;he is a nut job.
#16 Consumer Comment
OH goodie its mike to save the day
AUTHOR: Glenn - (U.S.A.)
SUBMITTED: Friday, April 06, 2007
Mike if you did not stick your big nose in everything what would everybody do ? And on that lunch that is one long lunch.This guy just trys to bother every one;he is a nut job.
#15 Consumer Comment
I agree with Gary
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Wednesday, April 04, 2007
Yes Ebay makes a great deal of money off you, but, used properly, you can make a lot off them as well. As with any "business venture" you should research things thoroughly prior to treading into the water. Find out each incidental fee, etc PRIOR to listing an auction. Make sure to read the security emails you get from Ebay and Paypal regarding scams and learn to recognize the most popular scams.
People need to start keeping themselves informed and fending for themselves. Ebay is a business, it's not your mother to hold your hand. Read, learn, be smart and you will have a positive experience. Plod ahead uninformed, and you'll become one of the many people posting here about being scammed or angry about something that is clearly spelled out in the user agreement or FAQ.
#14 Consumer Comment
Using Ebay for 8 years
AUTHOR: Gary - (U.S.A.)
SUBMITTED: Tuesday, April 03, 2007
Ebay is Great.
Use it with knowlege and skill.
Ebay provides a great Service. They earn
their money, though their service, I make money.
Sell better items. and pay attention.
#13 Author of original report
Glad I'm not alone..
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Monday, April 02, 2007
Hi Aimee,
Glad I'm not alone. I don't have ebay blocked on my regular email account, and I do have my setting set up for me to receive statements, and all other emails in both my ebay account, and my hotmail email.
I never even received a statement via my ebay account. I think that is rather strange. I haven't even sold that many items, and most sold for so cheap that the selling fees aren't worth it. I think they should just automatically deduct the seller fees each time you list(or re-list) an item and the final fees at the time it sells. That or they can set something up with paypal(which is owned by the same company) where the portion of ebay seller fees would go into a seperate "folder" or something of the like in paypal, then they just use that to deduct seller fees once a month.
I agree it seems illegal to me for them to just be able to take money out of my account without my knowledge(I never set it up that way, and since I haven' gotten statements) they should have to send a statement, and have me verify it each time that I consent to deduct for that month. But oh well, I suppose that is why ebay is one of the biggest companies, because they sure know how to make their money. Oh, and I have contacted them several times, and their only answer is "you used our services" they offer no help, and half the time they disconnect the chat session with me.
Some help they are.
#12 Consumer Suggestion
Ebay Re listing policy
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Monday, April 02, 2007
I think you may be confused, and my post was very general. Here are the details form Ebays website.
If you list an item and it doesn't sell, or if your buyer does not pay, you may qualify for a credit by relisting the item. If the item sells the second time, eBay will refund the Insertion Fee for the relisting.
Note: This offer applies to only the Insertion Fee and not other fees for options such as Bold, Highlight, etc. After your relisted item sells, you will be charged the applicable Final Value Fee.
You must use the official Relist feature in order to receive the Insertion Fee credit. (See Requirements for Insertion Fee credit.)
To relist an item:
1. Sign in to eBay.
2. Click the "My eBay" link at the top of the eBay page.
3. On the left-hand side of the page under My eBay Views, scroll down to the All Selling section and click the "Unsold" link.
4. Click the "Sold" link if you are relisting an item because your buyer didn't complete the transaction.
5.Choose Relist in the drop-down menu to the right of the item.
Requirements for Insertion Fee credit
* You must relist the item within 90 days of the closing date of the original listing.
* Only the first relisting of an item is eligible. Subsequent relistings of the same item do not qualify.
* The starting price you set for the relisted item must not be greater than that of the original listing.
* You must use the official Relist feature in order to receive the Insertion Fee credit. Copying and pasting the content of the original listing into a new listing, for example, will not enable eBay to track that you are relisting the item and will prevent you from receiving the credit.
* Both the original listing and the relisting must be in Online Auction or Fixed Price format (not Store Inventory format or Real Estate).
* Both the original listing and the relisting must be single-quantity (not Multiple Item or "Dutch").
* The relisted item must not have a reserve price if the original listing didn't have one. If it did, the reserve price you set for the relisted item must not be greater than that of the original listing.
* The relisted item must end with a winning buyer. If the item doesn't sell the second time, the Insertion Fee is not refunded.
* Qualifying Unpaid Items that are relisted and close successfully will receive a standard relist credit automatically if the item is relisted and sells. Read more on the Unpaid Item Process.
* If you originally listed the item during a promotion and your original Insertion Fee was lower than the Insertion Fee for your relisted item, you'll be credited for the lower of the two fees if your item sells the second time.
* If you lower the start price when you relist your item, you will not receive a credit for any difference in insertion fees. This policy applies to listings where there are no bids and the start price change results in a different tier for insertion fee pricing.
#11 Consumer Suggestion
I had the same problem
AUTHOR: Aimee - (U.S.A.)
SUBMITTED: Monday, April 02, 2007
Amy, I had the same problem when I first started my seller account. My situation was very much like yours.
My fees didn't pile up quite so high because I don't sell much nor do I relist, but I did have a bit of a problem finding this information. I read through the agreement somewhat lackadaisically, but did read the billing section thoroughly. Also, in my account the fees only show up about once a week at the bottom of the screen
When I set up my Paypal autopayment I had much the same problem. Just a suggestion, and not to offend, but double check that ebay isn't on your spam list. :) I had that problem. I agree, it is ridiculous that they bill you like that. I have NEVER received a notification prior to billing and am 100% sure that it wasn't sent to me or my ebay inbox.
I have double checked my account many times to make sure my settings were in order. Just try to get a sticky note or a scheduler to pop up to remind you what day they charge you. That's how I have to do it. Try contacting ebay about the notifications, it is possible that there is a problem with the website because it's not just you and me.
I have been noticing a lot of bugs in the ebay site lately, such as: I am not notified of new messages, some features just don't show up on my account page, random items have been removed from my watch list, and many of the messages that I have received in my ebay inbox have not gone to my e-mail inbox while others have (and I have my account set to notify my of all changes to my account, bids, not-won items, etc.)
Paypal is NOT a default by the way, if you read ebay's privacy policy it would state that defaulting that would be illegal due to password/financial information being confidential. ;)
I guess the moral of the story is contact ebay with your concerns. I haven't yet, but I am managing pretty well just with my sticky note reminder, even though that shouldn't be my responsibility. *shrug*
Well, good luck, and I hope this helped even a little bit. Maybe you can get ebay to refund some of your relisting fees.
#10 Consumer Suggestion
It's actually pretty easy to access your invoice.
AUTHOR: Robin - (U.S.A.)
SUBMITTED: Monday, April 02, 2007
Click "My Ebay" at the top and sign in.
Click "My Account" bottom left hand corner
Click "View Invoices" and choose which month
You have to scroll to the bottom to get the invoice detail, but it's all there.
That took me about 15 seconds to find.
You're welcome.
#9 Author of original report
Thanks for letting me know..
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Mike-I did not realize that ebay offers one free re-listing. So, then I really have been ripped off because I've been charged many times for re-listing(without any editing or pics added)and I understand their fees are listed clearly, but what I am saying is that ebay doesn't tell you very clearly that you will be billed monthly, and all at once. I feel that they have overcharged me listing fees, and I had no invoices sent to me so that is why I feel ripped off.
#8 Author of original report
Thanks for letting me know..
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Mike-I did not realize that ebay offers one free re-listing. So, then I really have been ripped off because I've been charged many times for re-listing(without any editing or pics added)and I understand their fees are listed clearly, but what I am saying is that ebay doesn't tell you very clearly that you will be billed monthly, and all at once. I feel that they have overcharged me listing fees, and I had no invoices sent to me so that is why I feel ripped off.
#7 Author of original report
Thanks for letting me know..
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Mike-I did not realize that ebay offers one free re-listing. So, then I really have been ripped off because I've been charged many times for re-listing(without any editing or pics added)and I understand their fees are listed clearly, but what I am saying is that ebay doesn't tell you very clearly that you will be billed monthly, and all at once. I feel that they have overcharged me listing fees, and I had no invoices sent to me so that is why I feel ripped off.
#6 Consumer Suggestion
Ebay fees
AUTHOR: Mike - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Ebay fees are posted very clearly. You can also access your account fees at any point to see your balance at any time. Ebay also allows sellers to re-list an item once with no LISTING fee. However, this does NOT include additional fees such as extra pictures, etc. All it does is give you one free RELISTING fee.
#5 Author of original report
My Response:
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Yes, I understand that the fees are listed once you list an item. They were offering a special to use additonal liting items(pics, background et) and it was only supposed to be .35 extra but they charged me seperately. Furthermore I was never aware of a "defult setting" to use my paypal account. Also, I never received one invoice. I have been an ebay member since 2005(but recently used it to sell, up until this point it had been for buying purposes only) and I had not received one single invoice-ever. That is not my problem that their invoices don't get sent to me. I also think that they need to change their selling fee policy and charge you per transaction, at the time of a sale. Just how paypal automatically deducts their small fee every time you do a transaction, they don't leave your transaction fees to pile up to $200, and expect you to cough up that much money all in one payment. ebay is only worth it if you list an item one time and make a lot of money on it, otherwise they are the biggest rip off.
#4 Author of original report
My Response:
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Yes, I understand that the fees are listed once you list an item. They were offering a special to use additonal liting items(pics, background et) and it was only supposed to be .35 extra but they charged me seperately. Furthermore I was never aware of a "defult setting" to use my paypal account. Also, I never received one invoice. I have been an ebay member since 2005(but recently used it to sell, up until this point it had been for buying purposes only) and I had not received one single invoice-ever. That is not my problem that their invoices don't get sent to me. I also think that they need to change their selling fee policy and charge you per transaction, at the time of a sale. Just how paypal automatically deducts their small fee every time you do a transaction, they don't leave your transaction fees to pile up to $200, and expect you to cough up that much money all in one payment. ebay is only worth it if you list an item one time and make a lot of money on it, otherwise they are the biggest rip off.
#3 Author of original report
My Response:
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Yes, I understand that the fees are listed once you list an item. They were offering a special to use additonal liting items(pics, background et) and it was only supposed to be .35 extra but they charged me seperately. Furthermore I was never aware of a "defult setting" to use my paypal account. Also, I never received one invoice. I have been an ebay member since 2005(but recently used it to sell, up until this point it had been for buying purposes only) and I had not received one single invoice-ever. That is not my problem that their invoices don't get sent to me. I also think that they need to change their selling fee policy and charge you per transaction, at the time of a sale. Just how paypal automatically deducts their small fee every time you do a transaction, they don't leave your transaction fees to pile up to $200, and expect you to cough up that much money all in one payment. ebay is only worth it if you list an item one time and make a lot of money on it, otherwise they are the biggest rip off.
#2 Author of original report
My Response:
AUTHOR: Amy - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
Yes, I understand that the fees are listed once you list an item. They were offering a special to use additonal liting items(pics, background et) and it was only supposed to be .35 extra but they charged me seperately. Furthermore I was never aware of a "defult setting" to use my paypal account. Also, I never received one invoice. I have been an ebay member since 2005(but recently used it to sell, up until this point it had been for buying purposes only) and I had not received one single invoice-ever. That is not my problem that their invoices don't get sent to me. I also think that they need to change their selling fee policy and charge you per transaction, at the time of a sale. Just how paypal automatically deducts their small fee every time you do a transaction, they don't leave your transaction fees to pile up to $200, and expect you to cough up that much money all in one payment. ebay is only worth it if you list an item one time and make a lot of money on it, otherwise they are the biggest rip off.
#1 Consumer Comment
Wow
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, April 01, 2007
All the fees are right up front when you list the item. Listed right about the submit button before it's listed. All those extra pics and other goodies add up fast.
And you get not 1 but 2 notifications that you are being billed via invoice. One goes to your ebay message center and one goes to the email you have listed for your account. And yes, the bill once a month.
I think PayPal is the default location to retrieve funds for their invoice unless you designate a credit card to bill to.
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