Report: #342858

Complaint Review: EBay - San Jose California

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Ripoff Report is Xcentric Ventures

Submitted: Sun, June 22, 2008
Updated: Sun, June 22, 2008
Reported By: — Haverford Pennsylvania

Author Confirmed

Why?

EBay 2145 Hamilton Ave San Jose, California U.S.A.

Phone: 408-376-7400
Web:
Category: Miscellaneous Companies

EBay Fraudulently billing sellers for cancelled services, particularly Marketplace Pro San Jose California

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Recently I logged onto a little used eBay account to discover that eBay was billing me $24.99 monthly for a service (Marketplace Pro) which I had cancelled months ago (twice). In an instant message customer service conversation (which I recorded), eBay acknowledged that, yes, their records indicated that I had cancelled the service months ago and stated that I would not be billed again for it. When I requested a refund, I was told that the best that they could do would be two months credit.

When I went to the eBay message boards to alert other sellers to keep an eye on their accounts, I learned that this practice is quite common with eBay. Apparently, due to seriously declining sales, eBay is attempting to beef up their numbers to stockholders by fraudulently billing sellers for services that they have cancelled (or, according to other sellers, been UNABLE to cancel).

Pamelabryman
Haverford, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 06/22/2008 06:43 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ebay/san-jose-california-95125/ebay-fraudulently-billing-sellers-for-cancelled-services-particularly-marketplace-pro-san-342858. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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