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Report: #158820

Complaint Review: Ecampus - ecampus.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Pottstown Pennsylvania
  • Ecampus - ecampus.com ecampus.com Internet U.S.A.

Ecampus - ecampus.com Will Steal Your Books, Ripoff Internet

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A few months ago, I sent several textbooks to ecampus.com. Within one or two weeks, my account with them read "payment issued." After I did not receive it within a week, I became concerned that it had been lost in the mail. I sent two emails to their customer service and never received a response. It was only after this that I did some internet research and discovered that they are FAMOUS for this.

So I tried to use their online chat. As soon as I would get to first in the queue, I would be kicked off and have to start over. After an hour of this, I gave up and got on the phone. "96th in line with a wait time of 56 minutes," the recorded voice said. So I hunkered down and waited.

After about 45 minutes, a man named Shawn got on the line. Shawn was very nice and assured me that although payment had supposedly been "issued" 3 weeks before, in reality the check had still not been sent. He said it should go out in about a week and gave me his email address in case I didn't receive it. I felt bad for the nasty email I had written to customer service during my hour in the phone.

Well, I shouldn't have, because I never got the check. I waited two weeks before I emailed Shawn, who, you guessed it, never responded. If anyone is interested in filing a class-action suit, I am totally there.

Joy
Pottstown, Pennsylvania
U.S.A.

This report was posted on Ripoff Report on 09/29/2005 09:56 AM and is a permanent record located here: https://www.ripoffreport.com/reports/ecampus-ecampuscom/internet/ecampus-ecampuscom-will-steal-your-books-ripoff-internet-158820. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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