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Report: #432860

Complaint Review: Eddie's Towing - Picacho Peak Garage - Picacho Arizona

  • Submitted:
  • Updated:
  • Reported By: Tucson Arizona
  • Eddie's Towing - Picacho Peak Garage I-10 Picacho Peak Exit Picacho, Arizona U.S.A.

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I was stranded on the highway between Red Rock and Picacho a few years back due to alternator failure. Got towed by Eddies to Peak Garage--they're one in the same--and had the alternator replaced.

Everything's just dandy until I check to find that they charged me double the retail price for an alternator they got from Autozone. This is in addition to charging for the parts run, etc. I couldn't coax a refund out of them and didn't have the moxie at the time to take it up through my credit card company.

Honest mechanics charge retail or less for parts and cover everything else through labor and fees. These guys are old-fashioned scum. I should have gotten towed back to Tucson instead and fixed it myself, or at least towed to a reputable city mechanic with honest billing policy.

Highway Patrol will call Eddie's if you're out on the highway between Marana and Casa Grande. Request someone else, and let Eddies or anyone else take you to the con men at Peak Garage.

Ben
Tucson, Arizona
U.S.A.

This report was posted on Ripoff Report on 03/10/2009 11:28 PM and is a permanent record located here: https://www.ripoffreport.com/reports/eddies-towing-picacho-peak-garage/picacho-arizona-85241/eddies-towing-picacho-peak-garage-overcharged-stranded-motorist-for-part-refused-to-re-432860. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#6 Consumer Comment

Got to agree

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, March 12, 2009
With the comments above. I know several auto shop owners and they all have a markup for parts. Anywhere from 50% to 100%. It's a standard practice in the industry.

If the O.P. thought that getting an alternator fixed in the middle of nowhere was expensive, he should price out what it would've really cost for a tow from Picacho all the way to Tucson.
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#5 Consumer Comment

Got to agree

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, March 12, 2009
With the comments above. I know several auto shop owners and they all have a markup for parts. Anywhere from 50% to 100%. It's a standard practice in the industry.

If the O.P. thought that getting an alternator fixed in the middle of nowhere was expensive, he should price out what it would've really cost for a tow from Picacho all the way to Tucson.
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#4 Consumer Comment

Got to agree

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, March 12, 2009
With the comments above. I know several auto shop owners and they all have a markup for parts. Anywhere from 50% to 100%. It's a standard practice in the industry.

If the O.P. thought that getting an alternator fixed in the middle of nowhere was expensive, he should price out what it would've really cost for a tow from Picacho all the way to Tucson.
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#3 Consumer Comment

Got to agree

AUTHOR: Flynrider - (U.S.A.)

POSTED: Thursday, March 12, 2009
With the comments above. I know several auto shop owners and they all have a markup for parts. Anywhere from 50% to 100%. It's a standard practice in the industry.

If the O.P. thought that getting an alternator fixed in the middle of nowhere was expensive, he should price out what it would've really cost for a tow from Picacho all the way to Tucson.
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#2 Consumer Comment

So many things wrong with the OP

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, March 11, 2009
You think AZ sells parts at retail. That's the first mistake on your part. AZ sells at jobber. GOOD part stores sell at retail, because they can. GOOD parts are worth what you pay for them. CHEAP parts are worth what you pay also. GOOD is not CHEAP.

You also think shops make their money on labor. Wrong again. Parts pay for the shop, labor pays for labor.

The fees you refer to are called "shop supplies". This is generally a percentage of the total bill, and pays for items that cannot be itemized. These would include rags, nuts, bolts, washers, cleaners, sealants, topping off fluids, miscelaneous gases and welding wire/sticks, etc. If you'd like to see them itemized, be prepared to pay much more for them.

The OP has one and only one complaint...the exact same complaint 90% of these dingbats have..."I had to PAY for something".
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#1 Consumer Comment

What?

AUTHOR: Robert - (U.S.A.)

POSTED: Wednesday, March 11, 2009
"Honest mechanics charge retail or less for parts and cover everything else through labor and fees."

- I have no idea what mechanics you go to, but if you find one that is selling you parts not only for the price you could pick up it up for, but LESS than you could get. Hold onto that mechanic and get as much work out of them as quickly as you can. Because you are getting a very good deal and it is only a matter of time until they raise the prices to be able to stay operating or just close down.

Also just curious what do you consider a fair hourly labor rate?

What are these other fees that you get charged?
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