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Report: #177050

Complaint Review: EDP Reporting - Valley Village California

  • Submitted:
  • Updated:
  • Reported By: Azle Texas
  • Author Confirmed What's this?
  • Why?
  • EDP Reporting 5301 Laurel Canyon Blvd. Suite 214 Valley Village, California U.S.A.

EDP Reporting ripoff Valley Village California *EDitor's Suggestions on how to get your money back into your bank account!

*UPDATE Employee: READ AND UNDERSTAND WHAT YOU READ BEFORE SUBMITTING PERSONEL INFORMATION

*REBUTTAL Individual responds: UNDERSTAND WHAT YOU READ

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I noticed a $159.95 withdrawal from my bank account. I called the bank and they gave me the name and phone number of the company. EDP Reporting 800-430-0672. I tried for two days to call them and no one would talk to me. The recording said to go to www.edpreporting.com. I did this and e-mailed them. Then tried their live chat. Still no one would talk to me. I got a e-mail back saying that a electric signature was made on this and I could do nothing about it.

After some work I found that this is a pre-pay card. I e-mailed them again and explained that I did not ask for this and did not want it, that my bank card did the same as a pre-pay card. Why would anyone that had a bank card need their card. I got a e-mail back that they would give me $10.00 back but the rest was for their cost and they had closed the account on the card.

My husband and I are both on Social Security and this money was to pay for our medican and food for the rest of the month. Now we are out of medican and can not get it. We are out of propane and can not pay for more because we bought food and it is cold. The bank said they would try to get our money back but it would take a while to do so, if they could. Sence we are both ill this has hurt us very bad. I know there are others going through this because of this company, what can we do? Please help if you can.

Thank You

Laquetta
Azle, Texas
U.S.A.

EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 02/19/2006 01:42 PM and is a permanent record located here: https://www.ripoffreport.com/reports/edp-reporting/valley-village-california-91607/edp-reporting-ripoff-valley-village-california-editors-suggestions-on-how-to-get-your-mo-177050. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
0Author
1Consumer
1Employee/Owner

#2 UPDATE Employee

READ AND UNDERSTAND WHAT YOU READ BEFORE SUBMITTING PERSONEL INFORMATION

AUTHOR: Bridgett - (U.S.A.)

POSTED: Tuesday, February 21, 2006

Our Websites are very clear that $159.95 will be deducted from the consumer bank account. This statement is not buried in a page long Terms and Conditions. Our Websites states, in very simple terms, that this is NOT a Credit Card but a Debit Card. Customers can load their own funds onto the debit cards and use them wherever Visa Mastercard is accepted. All the language and set up on our websites have been approved by Visa and Mastercard, which have very stringent security parameters.

THERE IS ONLY 1 WAY FOR A CHARGE TO HAPPEN WE HAVE THE PROOF OF AUTHORIZATION FOR PREPAID DEBIT CARD: LAQUETTA OF AZLE TX ordered online. The application was submitted fully authorized for the charge & agreed to the terms & conditions. The application is divided into 2 separate screens. The companies we support are regulated, monitored & compliant, the app is purposely 2 screens (not just 1 or 1 button) to discourage an applicant that doesn't agree & authorize the one time fee, terms & conditions from submitting. Requiring each screen to be completed, authorized & agreed to by the applicant. You can not go to the next screen before acknowledging you've read the terms & conditions which state the one time fee would come out of the bank account entered. Before filling anything out the first screen gives all the information about the prepaid card allowing the customer to make an educated decision whether or not to apply for the prepaid card 2 part application.

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#1 REBUTTAL Individual responds

UNDERSTAND WHAT YOU READ

AUTHOR: Bridgett - (U.S.A.)

POSTED: Tuesday, February 21, 2006

Regarding the above complaint, we strongly disagree that this was an unauthorized transaction. Consumers are required to fill in ABA/Routing numbers, checking account numbers, social security numbers and names. Once the application has been submitted, we draft $159.95 from the consumer's bank accounts. At that point, we run all applications through an Identity check, per the Patriot Act.

Our Websites are very clear that $159.95 will be deducted from the consumer bank account. This statement is not buried in a page long Terms and Conditions. Our Websites states, in very simple terms, that this is NOT a Credit Card but a Debit Card. Customers can load their own funds onto the debit cards and use them wherever Visa Mastercard is accepted. All the language and set up on our websites have been approved by Visa and Mastercard, which have very stringent security parameters.

It is up to the individual/consumer to read and understand what they're reading before submitting their personel information to anyone.

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