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Report: #343968

Complaint Review: Efavormart.com - YaYa Creations - El Monte California

  • Submitted:
  • Updated:
  • Reported By: Denton Maryland
  • Efavormart.com - YaYa Creations 4380 Baldwin Ave. El Monte, California U.S.A.

Efavormart.com - YaYa Creations This company flat out lies ! El Monte California

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I originally ordered chocolate chair sashes from this company in 2007. Our count increased so in 2008 I ordered an additional 36 sashes and some table overlays. When the overlays arrived they were of a poor quality so I decided to return them. The chair sashes were not chocolate but brown(name colors on bags)and did not come close to matching. I was told the manufacturer makes changes from time to time and I could return the original sashes if they were unopened and they would exchange them for the new color. They also said they would refund the overlays(no mention of a restocking fee).

The second order was made on May 12, 2008 and I patiently waited about a month and then contacted the company via live chat with Angelina. I was told they had made a refund on 6-9-08 and had taken out 20 % for restocking. I informed her that they were to exchange the sashes not refund. She rechecked and said the 95 sashes were shipped on 6-3-08. I thanked her and waited again.

On June 23,2008 I sent another email asking about the delivery date and was told by Josephine that a refund was sent. I contacted her again to inform her that I was disappointed they charged a restocking fee without notifying me before I returned anything and the math was incorrect even if they had taken 20% for restocking and I was still to receive my sashes. She wrote back that it was "perfectly fine to charge a restocking" and never addressed the promise to exchange sashes or the incorrect math.

The next email I told her I did not think it should not be "perfectly fine to take more than the percentage I was told". Kate then wrote back and said they decided to take 30% for the original order. They were not to refund that order in the first place! This company just makes up lies to cover their mistakes. I have all the correspondence in writing and I am going to forward it to the CEO.

Carol
Denton, Maryland
U.S.A.

This report was posted on Ripoff Report on 06/25/2008 06:51 AM and is a permanent record located here: https://www.ripoffreport.com/reports/efavormartcom-yaya-creations/el-monte-california-91731/efavormartcom-yaya-creations-this-company-flat-out-lies-el-monte-california-343968. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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