Report: #1407329

Complaint Review: Eldorado Casino

  • Submitted: Thu, October 19, 2017
  • Updated: Thu, October 19, 2017
  • Reported By: grumpy gambler — Reno Nevada USA
  • Eldorado Casino


Eldorado Casino I used the bathroom,and when I flushed their toilet,the handle,pinched the side of my hand,velow little finger,leaving a cery painful mark,like a blood blister under the skin.When I showed it to the OWNER GREG CARANO,he was not the least bit interested.. Reno Nevada

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 My appearance was not goid,as I had been cleaning all day,and decided ti go get my free play..He was rude,un concerned,and really quite an a**hole..The mark remained on my hand for nearly 3 weeks.These people are really ignorant.They rip people off on free olay..I purposely left 1.00on my catd,and the other day when I was in thete it was gone.When I asked about it,they told me they didnt know what I was talking about..Their staff is rude,their owner is a jerk,and the overall experience,is not goid.I wont go back.

Around October 1st,I had decided to take a break from cleaning,and painting,and only did my hair.I was wearing jeans..nothing too bad,but hardly classy. I went to Eldorado to get my free play.I had used the restroom,and when I flushed the toilet,my hand got caught,somehow,and my skin was pinched.It was extremely painful,and left a half inch purple blister on my hand,beneath my little finger..It hurt!! I showed it to an floor person,and he was the least bit concerned.Si as I was leaving,I saw the owner,Mr Carano,and showed him my hand.He had no reaction,looking at my appearance,and showed no concern.

I was still in pain.It really hurt,and I had a purple blister beneath my skin.I I really couldn't believe the lack of concern,not to mention I had just list 500.00 in their casino..I was very mad..Also,I purposely left 1.00 in free play on my card.If I go on line to their reward center,and check,it still says I have 1.00 in free play,however,when I was in there last week,I could not collect it.I asked them at their total reward center,and they said I was wrong,and had no free play!Total rip iffs!!Rude staff,rude owner..just a terrible,over rated place!!

This report was posted on Ripoff Report on 10/19/2017 01:01 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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