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Report: #6500

Complaint Review: Electrolux Home Products N. America - Springfield Tenn

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  • Reported By: Chipley Fl
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  • Electrolux Home Products N. America P.O.Box 668 Springfield, Tenn U.S.A.

Electrolux Home Products N. America frigidaire freezer rip-off

*Consumer Suggestion: Dealer Help

*0: Electrolux Homer Products frigidaire freezer

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had 3yr old freezer that was unrepairable as stated by their serviceman and confirmed by company in written report to us ( internal sealed system leak of freon) The warrenty states for this condition company will repair or replace at no cast to owner, however they Electrolux Home Products sent us a take it or leave it letter stating their policy was to offer us a 60% replacement cost of product (no tax ,delivery cost etc covered in60% offer) and we would have 30 days from date of letter to accept or offer would be withdrawn.

Being in poverty level senior citizens we borrowed the funds and accepted the take it or leave it offer ,but had to purchase a lesser quality of freezer due to cast. I feel this is fraud on their part but can't do anything about it aparenty. Just a case poor man at mercy of giant corp heartless exec. that care only in making money anymore.

This report was posted on Ripoff Report on 09/04/2001 12:00 AM and is a permanent record located here: https://www.ripoffreport.com/reports/electrolux-home-products-n-america/springfield-tenn-37172/electrolux-home-products-n-america-frigidaire-freezer-rip-off-6500. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#2 Consumer Suggestion

Dealer Help

AUTHOR: Brennan - ()

POSTED: Wednesday, June 26, 2002

I work for a small appliance dealer and we had a similar situation not to long ago. A freezer had went down on one of our customers.

We quickly sent a service technician to service it. The technician found an obstruction in the sealed system.

This is an unrepairable problem. We contacted Frigidaire and after some moaning and groaning Frigidaire agreed to replace the unit. The only thing we could not get covered was our time and materials. I am still fighting with them on the food spoilage warranty.

My suggestion is you deal locally, be loyal and your dealer will be loyal to you.

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Electrolux Homer Products frigidaire freezer

AUTHOR: - ()

POSTED: Tuesday, September 04, 2001

thid three yr old freezer was declared unrepairable by their serviceman as had sealed syatem (freon leak inside walls) and the product warrenty stated this condition would be repaired or replaced by company at no cost to owner whenever sealed system failed.They made us take a replacement offer of 60% replacement cost of another freezer telling us both by letter % phone to take offer within 30 days of letter date or we would get nothing. We we forced to borrow the money and get a lesser quality freezer as felt we would lose all. The replacement freezer that went bad would have cost us 567.00 plus tax, delivery etc for total of 623.00. We bought one that was 447 + tax & delivery and received a check for 254.00 no taz or other compnsentation. I feel they owe us the difference to what right replacement would have been . To a senior at poverty level this is a lot of money.. Please get my money difference if can ...Gene bngg@digitalexp.com

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