Complaint Review: Electronic Arts, Inc. - Redwood City California
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- Author Confirmed
- Electronic Arts, Inc. 209 Redwood Shores Parkway Redwood City, California U.S.A.
- Phone: 650-628-1005
- Web:
- Category: Computer Software
Electronic Arts, Inc. Never buy a used EA game and expect the company to let you play it. Redwood City California
*Consumer Comment: here's a tip:
*Consumer Comment: here's a tip:
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In short, never buy a used EA game and expect the company to assist you with setting up a new account. They flat-out refused to allow me to create an account for their Battlefield 2142 game after I purchased a used copy from a seller on Ebay. They say that the CD key is already registered to a previous owner, and they will not reset it for a new owner. That means the game is forevermore a paperweight; unplayable.
Apparently showing proof of sale, i.e. receipts, paypal transactions and other documents of private sale are of no interest to the company. They will TOTALLY DISREGARD any "second-hand" sales of their products.
I was told by EA Customer Support that they would not even allow the previous owner to cancel their registration so that I could assume ownership of the product.
This is the second time I've purchased this game and haven't been able to use it. The first was a gift (digital download) from my father. The game worked for a month, then went through some EA Download Manager Update and required additional verification of ownership. It locked me out of the login screen, and said I had to call EA Tech Support. Since it was a digital download (No CD), they required the original credit card number used for purchase. I did not have it, and neither did my father as he had replaced the card. Game Over.
Dealing with EA regarding any money matters is an uphill fight, beating your head against a brick wall, and trying to reason with people who don't give a crap about customer satisfaction, or consumer rights. They seem to care only about selling their games, and if you happen to pick up a used copy years later, tuff sh*t, you should have filled the coffers of EA Inc.
I KNOW I'M NOT THE ONLY ONE! I only hear complaints from my gaming buddies about dealing with EA's policies. Let's let them know how much they suck!!!
Jwr77
Spring Valley, California
U.S.A.
This report was posted on Ripoff Report on 06/22/2009 05:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/electronic-arts-inc/redwood-city-california-94065/electronic-arts-inc-never-buy-a-used-ea-game-and-expect-the-company-to-let-you-play-it-463850. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#2 Consumer Comment
here's a tip:
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Tuesday, June 23, 2009
Buy the game yourself, for full price.
If you had done that, you would not have any issues.
Computer games that create online accounts cannot usually be transferred to new owners. This is industry wide. If you bought everquest used from sony, or world of warcraft used from blizzard, they would not let you set up an account with the used software. Those CD Keys can only be used once. The person who sold you the game just ripped you off, they KNEW they were ripping you off. They probably installed the game and sold you the CD while they sit at home still playing the game.
As for the download, what company is going to let you REDOWNLOAD a game without proof of purchase? You could not provide the company with proof you had bought the game, why should they let you download it?
If you had just taken your money, and bought the game retail at a store, you would be playing it with all your friends now. You learned a lesson on how the world works.
#1 Consumer Comment
here's a tip:
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Tuesday, June 23, 2009
Buy the game yourself, for full price.
If you had done that, you would not have any issues.
Computer games that create online accounts cannot usually be transferred to new owners. This is industry wide. If you bought everquest used from sony, or world of warcraft used from blizzard, they would not let you set up an account with the used software. Those CD Keys can only be used once. The person who sold you the game just ripped you off, they KNEW they were ripping you off. They probably installed the game and sold you the CD while they sit at home still playing the game.
As for the download, what company is going to let you REDOWNLOAD a game without proof of purchase? You could not provide the company with proof you had bought the game, why should they let you download it?
If you had just taken your money, and bought the game retail at a store, you would be playing it with all your friends now. You learned a lesson on how the world works.
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