Complaint Review: Empire Carpet and Tile - The Villages Florida
- Empire Carpet and Tile 964 Vanilla Leaf Place The Villages , Florida United States
- Phone:
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- Category: Customer Service & Support
Empire Carpet and Tile 10 hours to install bedroom carpet —Carpet pieced and loose The Villages Florida
*Author of original report: Response to Empire
*Author of original report: Response to Empire
*UPDATE Employee: Note from Empire Today
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We love the carpet and laminate that the salesman presented and sold us. The installation, however, has been a nightmare. The installers could not speak English and had been in this country for only 7 months. The laminate was installed in a timely fashion and looks good, although I think a more qualified installer would have chosen different planks at the entryway to the two rooms with laminate.
The carpet installation is a whole different story, however! The installers were here for two whole days installing one bedroom. We had to hire a private installer to come in the next day to fix the part that was loose as my husband has difficulty walking and we were afraid he would trip. After many frustrating calls (with everyone passing the buck) I received a call saying that those installers let go and that my carpet was going to be totally replaced at anytime of my choosing.
We chose today —I was told I was king to be the first stop and that they would arrive between 9 and 10 in the morning. At 7:30 this morning I received a call saying the installers were on their way and would arrive in 1-2 hours. At 10:30 they had still not arrived. After 2 calls to Customer Service (the first time holding for 5 minutes and ending up on someone’s voicemail) I was told the installer was on the other line and would definitely be here in one hour.It is now 11:40 and they are still not here!
This report was posted on Ripoff Report on 07/18/2018 08:15 AM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-carpet-and-tile/the-villages-florida-32163/empire-carpet-and-tile-10-hours-to-install-bedroom-carpet-carpet-pieced-and-loose-the-1452251. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#3 Author of original report
Response to Empire
AUTHOR: Helen - (United States)
SUBMITTED: Wednesday, July 18, 2018
Customer Support has an entire file on this situation. I have been in touch with them repeatedly about this situation.
#2 Author of original report
Response to Empire
AUTHOR: Helen - (United States)
SUBMITTED: Wednesday, July 18, 2018
you can reach me at 352-633-6008 —I would love to have someone make this right!
#1 UPDATE Employee
Note from Empire Today
AUTHOR: CustomerSupport - (United States)
SUBMITTED: Wednesday, July 18, 2018
Helen,
thanks for contacting us. We want to make this right for your parents. If you send us their contact info at customersupport@empiretoday.com, we’ll make sure to look into this right away.
Thank you.
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